Service desk technician Jobs in Washington, DC
Last updated: 10 hours ago
Duties & Responsibilities : .Respond to service requests and service incidents reported by staff via phone, email, or web portal.
Ensure information is accurately entered into the ticketing system...Show moreLast updated: 5 days ago
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal ...Show moreLast updated: 7 days ago
Service Desk Technician - Journeyman.The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows d...Show moreLast updated: 8 days ago
As a Service Desk Technician, you will be responsible for providing technical support to customers experiencing issues with hardware and software.
This role requires troubleshooting a variety of sys...Show moreLast updated: 3 days ago
Tier 1 & Tier 2 to keep them fully operational and able to support their mission, with the goal to make an impact across the federal government.
Our team is responsible for providing Tier 1 & Tier 2...Show moreLast updated: 2 days ago
As Service Desk Technician, youll ensure our customers have access to the best Tier 1 & Tier 2 to keep them fully operational and able to support their mission, with the goal to make an impact acro...Show moreLast updated: 2 days ago
IT Service Desk Technician, Junior.Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Applies basic principles, theories...Show moreLast updated: 2 days ago
Evolver, a Converged Security Solutions company, is an information technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transiti...Show moreLast updated: 1 day ago
Are you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical t...Show moreLast updated: 6 days ago
Service Desk Technician, Washington, DC.This Service Desk Technician position will provide hands-on technical support related to computer systems, hardware, or software.
This Service Desk Technician...Show moreLast updated: 30+ days ago
We are seeking a highly motivated and detail-oriented Help Desk Support Specialist to join our team.In this critical role, you will be the first point of contact for users experiencing issues with ...Show moreLast updated: 11 days ago
Ticketing System (they’re migrating to Jira).This position will provide fast and useful technical assistance on computer systems.
You will answer queries on moderate and advanced technical issues an...Show moreLast updated: 30+ days ago
Carr Workplaces provides the space, tools, connectivity and community to help your business thrive.From start-ups to fast growing companies, we’re in your corner.We've got supportive staf...Show moreLast updated: 10 hours ago
GovCIO is currently hiring for a Service Desk Technician to support the U.Confers with staff, users, and management to establish requirements for new systems or modifications.Installs and performs ...Show moreLast updated: 2 days ago
The National Security Sector of Leidos has a career opportunity for a.G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure sec...Show moreLast updated: 6 days ago
- Promoted
Service Desk Technician
Amtec EnterpriseWashington, DC, USFull-time
- Promoted
Service Desk (Help Desk)
TM3 Solutions IncWashington, DC, United States Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer.Provide IT support ser...Show moreLast updated: 24 days ago
- Promoted
Service Desk
Planet FitnessHyattsville, MD, US$15.00 hourly
Part-time
- Promoted
Tier 1 Service Desk Technician- HYBRID
RCG, Inc.Washington, DC, United States Are you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical t...Show moreLast updated: 30+ days ago
Onsite : Service Desk Technician
Conch Technologies IncWashington, DC, United States- Promoted
Service Desk Technician
AHU Technologies IncWashington, DC, USFull-time
- Promoted
Service Desk Technician
Global Data ConsultantsWashington, DC, United StatesFull-time
- Promoted
Service Desk Technician (5760)
MetroStar CorporationWashington, DC, United StatesFull-time
- Promoted
Service Desk Technician (5760)
MetroStar SystemsWashington, DC, United StatesFull-time
Service Desk Technician
DigiconMcLean, VA, US Digicon is a leading and innovative IT service provider with more than 30 years of experience delivering groundbreaking IT and scientific solutions to federal and commercial clients alike.We are se...Show moreLast updated: 30+ days ago
- Promoted
IT Service Desk Technician, Junior
Booz Allen HamiltonWashington, DC, United States$42,600.00–$87,000.00 yearly
Full-time +1
- Promoted
Tier 2 Service Desk Technician
Evolver FederalWashington, DC, United StatesFull-time
- Promoted
Tier 1 Service Desk Technician- HYBRID
RCGWashington, DC, United StatesFull-time
Service Desk Technician
Next Step Systems – Recruiters for Information Technology Jobs Top IT Recruiting FirmWashington D.C., DC, USAFull-time
- Promoted
Help Desk Technician
Blue Rose Consulting Group, Inc.Washington, DC, US$80,000.00–$90,000.00 yearly
Full-time
Service Desk Technician
Addison GroupAlexandria, VA, United StatesQuick Apply
- Promoted
- New!
Help Desk Technician
Carr WorkplacesWashington, DC, US$60,000.00–$65,000.00 yearly
Full-time
- Promoted
Service Desk Technician
GovCIOWashington, DC, United States$70,000.00 yearly
Full-time
- Promoted
Service Desk Technician
LeidosWashington, DC, United States$50,700.00–$91,650.00 yearly
Service Desk Technician
Amtec EnterpriseWashington, DC, US5 days ago
Job type
- Full-time
Job descriptionProviding help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. CompTIA A+ certified Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Job Description
Job Description
Duties & Responsibilities :
- Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
- Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
- Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
- Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
- Interact with network team and application development teams to restore services and / or identify and correct issues.
- Simulate or re-create user problems to resolve incidents.
- Recommend system modifications to reduce user problems and service incidents.
Qualifications
Required Experience : At least three (3) years of experience in the following :
Preferred Experience : At least three (3) years of experience in the following :