Service director Jobs in Baltimore, MD
- Promoted
Assistant Food Service Director, Retail Operations
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DmcehealthBaltimore, MD, United StatesAssistant Food Service Director, Retail Operations
Johns Hopkins UniversityBaltimore, MD, United StatesWe are seeking a
Assistant Food Service Director, Retail Operations who will provide the day-to-day vision, planning, and direction for all retail, partner, and affiliate locations across campus, focusing on student satisfaction and engagement, quality execution, and service. They will work closely with the Director of Operations for Hopkins Dining and the Chef de Cuisine in the development and execution of menus, as well as creating the right experience for the students in retail dining across campus, including partners and affiliates.
Focusing on the student experience and quality execution will be vital in the role. This leader will be responsible for developing and growing the operations team at the locations. The Assistant Food Service Director for Retail Operations supports the overall retail, partner, and affiliate locations as needed under the direction of the Hopkins Dining Director of Operations.
Specific Duties & Responsibilities
Operations
- Leads all daily retail, partner, and affiliate operations across Homewood Campus and will be responsible for supporting the retail operational team.
- Collaborates with the culinary team on culinary execution at the locations.
- Oversees operational and financial management at the locations.
- Provides direction and support for the General Managers and Team leaders.
- Manages a team of 125 bargaining unit employees and up to 5 team leaders.
- Collaborates with the Chef de Cuisine on culinary execution and standards.
- Builds and maintains strong relationships with students, campus constituents, and dining team members.
- Works in partnership with Student Advisory committees, including but not limited to Student Government, Sustainability, and the Plant Forward groups.
- Responds and assists in any student service issues.
- Ensures team members have the tools necessary to complete their jobs.
- Ensures show quality standards are maintained at all times.
- Supports and communicates University initiatives.
- Collaborates with the Marketing team to execute marketing initiatives for retail, partner, and affiliate locations.
- Assists Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
- Participates in First-step grievance meetings with UniteHere Local 7, sends resolution to the union and Labor Relations, and may participate in Second-step grievance meetings in the absence of the Director of Operations for Hopkins Dining.
- Assists Human Resources with managing Team Leader hourly staff as aligned with the University Policies.
- Ensures the location of the physical plant and equipment are maintained and in good working condition.
- Works closely with the Department of Facilities and Real Estate to ensure timely response to facility-related work orders.
- Ensures authenticity in menus, including the digital signage.
- Sets high expectations for customer service, product knowledge, and education among all staff (BU team members and team leaders).
- Drive outcomes with Point-of-Sale technology, including registers and mobile ordering platform.
- Works with the Hopkins Dining Support team to ensure all areas are represented in the location and there is an intentional collaboration between the Support team, the location management, and BU team members.
- In collaboration with the Hopkins Dining Safety and Sanitation team, oversee the retail, partner, and affiliate safety and sanitation initiatives.
General Administration
Contract Administration
Finance
Controls
Leadership & Internal Relationship Building
Special Knowledge, Skills, and Abilities
Additional Information
Minimum Qualifications
Preferred Qualifications
Classified Title : Sr. Food Services Manager
Job Posting Title (Working Title) : Assistant Food Service Director, Retail Operations
Role / Level / Range : ACRP / 04 / MD
Starting Salary Range : $55,800 - $97,600 Annually (85,000 targeted; Commensurate with experience)
Employee group : Full Time
Schedule : 5 days a week, some nights and weekend work as necessary
Exempt Status : Exempt
Location : Homewood Campus
Department name : Hopkins Dining
Personnel area : University Student Services
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : https : / / hr.jhu.edu / benefits-worklife / .
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEOis the Law
https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https : / / accessibility.jhu.edu / .
Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine . Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https : / / www.hopkinsmedicine.org / coronavirus / covid-19-vaccine / and all other JHU applicants should visit https : / / covidinfo.jhu.edu / health-safety / covid-vaccination-information / .
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.