Service engineer Jobs in San Jose, CA

Job Description

Job Description

Job Title : Linux Endpoint Service Engineer

Location : Hybrid / Santa Clara, CA

Job Type : Full-Time / W2

About Prestige Development Group (PDG)

Prestige Development Group (PDG) specializes in providing innovative human capital management solutions tailored to meet the needs of both private and public sector organizations. We are a certified SBA HUBZone and Economically Disadvantaged Woman-Owned Small Business dedicated to fostering diversity, inclusion, and operational excellence.

Position Summary

The Linux Endpoint Service Engineer is responsible for managing Linux (preferably Ubuntu) client endpoints such as workstations and laptops within operational technology (OT) environments. This role combines advanced technical expertise with strong service ownership to ensure endpoint reliability, policy compliance, and seamless integration within a large enterprise ecosystem. The engineer will lead efforts in image hardening, incident / problem resolution, and automation, collaborating with managed service providers (MSPs) and internal resources. Passion for leveraging AI in workplace processes is a strong plus.

Key Responsibilities

• Linux Endpoint Administration

Manage and optimize Linux (Ubuntu) client endpoints, ensuring high performance and compliance.

Harden Linux OS images in alignment with NIST benchmarks and corporate security policies, creating secure and reliable baselines.

Own the Linux endpoint service stack, overseeing incident, problem, change, and request management within an ITIL-aligned framework.

Provide expert-level troubleshooting of Linux OS issues, diagnosing and resolving complex technical challenges.

Use intermediate to advanced Python skills to automate repetitive tasks and improve efficiency.

Collaborate with technical stakeholders (security, networking, infrastructure) and business stakeholders to align endpoint services with organizational goals.

Ensure all processes and systems align with company policies and regulatory requirements, such as GxP principles.

Additional Requirements

Qualifications

Must-Have Skills

Advanced-level experience managing Linux Desktop OS (preferably Ubuntu) in client environments, particularly in OT settings.

Strong familiarity with enterprise dependencies, including networking, Active Directory, ITSM tools, and system APIs.

Automation and AI

Service Management

Stakeholder Collaboration

Soft Skills

Preferred Qualifications

Certifications

Experience

KPIs for Success

Meeting or exceeding SLA targets for uptime, resolution times, and compliance.

Percentage of endpoints deployed with compliant, hardened images.

Demonstrated efficiency gains from Python scripting and / or AI-driven enhancements.

Positive feedback from both technical and business stakeholders on communication and service alignment.

Zero audit findings related to endpoint management processes or compliance.

Compensation & Benefits

Medical, dental, and vision insurance

Equal Employment Opportunity (EEO) Statement

Prestige Development Group (PDG) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PDG prohibits discrimination and harassment of any kind, including based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.

Americans with Disabilities Act (ADA) Statement

PDG is committed to providing reasonable accommodations for individuals with disabilities in our job application and hiring process. If you require assistance, please contact us.

Background Check Policy

Employment is contingent upon the successful completion of a background check. PDG complies with all applicable laws regarding background checks.

How to Apply

Interested candidates are encouraged to submit their resume via our career page. Applications will be reviewed on a rolling basis until the position is filled.