Service manager Jobs in Anchorage, AK

Dealership :

L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

Lithia Chrysler Jeep Dodge Ram of Anchorage

Are You A High-Performing Dealership Service Manager

Looking For An Opportunity To Work With The Best In The Business?

Do You Want To Be A Part Of A Company That Values Your Talent And Experience?

We are growing...FAST. And with this growth comes unique and exciting career opportunities for an experienced Service Manager.

Take your career to the next level with a member of the Lithia Motors family, a Fortune 200 company!

If you have a proven ability to lead winning teams and are interested in joining one of the fastest growing automotive groups in the country, we want to talk to you!

Responsibilities

• Service Staff Recruiting, Training and Development
• Staff Department to optimize customer opportunities and productivity.
• Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
• Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs
• Develop staff by setting and communicating performance / production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
• Customer engagement
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
• Inspect repair orders daily for legibility, accuracy and legality
• Ensure that all manufacturer policies and procedures are followed
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts
• Read, understand and take action on MIS to generate maximum revenue and control expenses
• Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees
• Administrative Functions
• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates
• Complete service department reporting and month-end procedures on time

Qualifications

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.