Service manager Jobs in Brockton, MA

Job Title : Service Manager

Classification : Exempt

Manager : VP Service

Date : January 2025

About Us

Gaston Electrical is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Since 1934, Gaston Electrical, a union contractor, has provided expert electrical and low voltage contracting services to the commercial, institutional, life-sciences, hospitality, and retail markets in New England. Our company leadership and skilled electricians build trust through best-in-class services, quality workmanship, safety practices, and reliability.

Position Overview

Gaston Electrical is looking for a Service Manager who is responsible for leadership and oversight for the day-to-day operations of the Service Department in addition to planning, directing, coordinating and budgeting activities concerned with their service projects.

Essential Duties and Responsibilities

Include the following. Other duties will likely be assigned.

• Customer acquisition, relationship management and business development.
• Oversee Service Account Managers and manage performance.
• Management of service projects inclusive of pre-planning, cost tracking, billing, project documentation and project close out.
• Supervise and schedule field service technicians.
• Manpower projections for projects on a weekly basis.
• Prepare estimates for service projects.
• Participate in service department planning and budgeting annually.
• Operates as point of contact for assigned customers.
• Work with the Accounting department on billing.
• Review WIP schedule for all assigned projects.
• Build trust by consistently meeting project deadlines and customer expectations.
• Lead Service Manager and maintain oversight of the team's projects. Assess performance and deliver feedback regularly and in quarterly discussions.
• Work with corporate Safety Manager to ensure field team members are adhering to Gaston Safety rules and regulations
• Coach and train Project Managers on effective project management principles and consulting skills.
• Identify process improvements to ensure we are continuously improving.
• Enforce compliance with all applicable laws, regulations, safety standards and contracts and report all variances to Executive Leadership
• Adheres to the Company uniform project management procedures and cost accounting standards.
• Leverage relationships to identify future work opportunities.

Position Requirements / Preferred Skills, Education and Experience

Software Skills

Language Skills

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and / or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and / or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

No agencies please.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled

gaston

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.