Service writer Jobs in Columbus, OH

Technical Writer

GovCIO are seeking a detail-oriented Technical Writer to join our team. The primary responsibility of this position is to create, maintain, and continuously improve our internal and external document libraries. This role serves as the bridge between complex technical concepts and clear, accurate, and user-friendly documentation. The ideal candidate has expert-level proficiency in Microsoft Office Products, including Word, Excel, PowerPoint and Visio, exceptional writing skills, and a strong understanding of software development methodologies and documentation standards.

Responsibilities

Responsibilities include creating, updating, and maintaining a comprehensive library of software documentation, collaborating closely with software engineers, product managers, architects, and QA teams to gather, understand, and accurately document technical requirements, designs, and implementation details. The Technical Writer will write clear, concise, and well-structured technical documents tailored to different audiences, ensure consistency, version control, and traceability across all documentation artifacts, apply best practices in technical writing, format, edit, proofread, and finalize documents using advanced features of Microsoft Word, manage document repositories, implement version control processes, participate in peer reviews, gather feedback, and continuously improve documentation quality and usability. The Technical Writer will also assist in creating visual aids to enhance understanding when appropriate.

Qualifications

Required skills and experience include a Bachelor's with 5-8 years of experience, proven experience as a Technical Writer in a software development environment, expert-level proficiency in Microsoft Word, strong working knowledge of other Microsoft Office tools, strong attention to detail, organizational skills, and the ability to manage multiple documentation projects simultaneously. Preferred skills and experience include experience supporting DCSA, DoD, or federal security agencies, familiarity with RPA tools and automation initiatives, knowledge of federal and DoD documentation and compliance standards, experience with documentation tools such as Confluence and SharePoint, knowledge of diagramming tools and screenshot / markup tools, understanding of version control systems (Git) and content management practices, previous experience writing for regulated industries or enterprise software, and a Bachelor's degree in Technical Writing, Communications, Computer Science, Engineering, or related field.

Company Overview

GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

During the interview process, candidates can expect a virtual video interview conducted via video with the hiring manager and / or team, camera must be on, and a valid photo ID must be presented during each interview. During the hiring process, candidates can expect enhanced biometrics ID verification screening and background check, to include criminal history (past 7 years), verification of your highest level of education, and verification of your employment history (past 7 years), based on information provided in your application.

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including Employee Assistance Program (EAP), corporate discounts, learning & development platform, training, education and certification assistance, referral bonus program, internal mobility program, pet insurance, and flexible work environment.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Pay Range : USD $92,500.00 - USD $113,850.00 / Yr.