Service writer Jobs in Durham, NC

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least May 23, 2025 . This opportunity will remain online based on business needs which may be before or after the specified date.

As part of the GFiber Brand group, the External Communications team is responsible for defining the brand narrative and telling the story of GFiber across multiple platforms. This role will bring to life our brand promise of providing effortless, premium internet to all customers by writing content that helps users understand and get the most out of their GFiber internet experience.

Role Description

The GFiber Brand team is looking for a writer that can blend technical writing ability with the creative aspects involved in crafting engaging and compelling written content. This writer will effectively

communicate with our audiences and provide information to our customers in ways that give customers confidence with sometimes complicated technology concepts. The role will involve creating, reviewing

and editing copy across Help Center articles, email campaigns, blogs, virtual assistant and self service channels, video scripts and other platforms that guide, reassure and persuade customers. What will make you a success here? Your ability to be an expert in the GFiber brand voice and tone, understand our target audiences, and convey complex concepts in clear and concise ways.

In this role, you will be a part of the GFiber External Communications team. You will collaborate with your teammates and stakeholders across the company, primarily customer communications, marketing and customer support. You'll build credibility by using easy-to-understand words in ways that are accurate and reflect technological concepts. Your skills in writing, editorial, content management, product

knowledge, UX, creative and brand voice will be how you shape customer experiences through compelling stories. As the brand evolves, you'll be involved in shaping long-term brand strategy, crafting content that reflects the brand's growth, new product launches, and shifting customer needs.

In this role, you'll :

• Write and edit clear, concise content across multiple platforms (Help Center articles, emails, blogs, how-to scripts, video scripts, and self service channels) to communicate complex technical information in an accessible way for all customer segments.
• Collaborate with cross-functional teams (such as customer communications, marketing, customer support) to ensure stakeholder needs are met, content aligns with company goals, and adheres to brand voice, tone, and guidelines.
• Stay current with industry trends and product updates, applying this knowledge to create relevant and up-to-date customer-facing documentation that reflects GFiber's evolving brand and technology.
• Ensure content is accurate, consistent, and compliant with internal and external requirements, including AP Style, GFiber brand voice and tone, legal and business rules. Maintain high editorial and product accuracy.
• Measure and report on the effectiveness of technical writing content, adjusting strategies as needed to improve customer engagement and content performance.

At a minimum we'd like you to have :

It's preferred if you have :

The US base salary range for this full-time position is between $87,200 - $127,600 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights : workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.