Service writer Jobs in Elgin, IL

Employer Information :

About Our Organization : A family-owned business with over 20 years of experience, Chihuahua Tire understands the importance of safety and vehicle reliability. Our mechanics intentionally treat every vehicle and budget as if it were our own. We pride ourselves on integrity, determination, and consistency. Being committed to offering a variety of quality services at affordable costs is how we stand by every job completed. What initially started off as tires and basic auto repair has aggressively grown into multiple locations throughout the Chicagoland area. Do you take pride in your work? Are you an avid car enthusiast? Ever had the desire to be part of a respectable team? If so, come join our family and help become a part of growing something that truly impacts the community!

Job Location :

533 North State St. Elgin, IL 60123

375 Fenton Lane, West Chicago, IL 60185

1201 Aurora Avenue, Aurora, IL 60505

120 East Indian Trail, Aurora, IL 60505

5th  location coming soon!

FLSA Status : Salary, Exempt

Job Summary :

• As the Sales Rep / Service Writer, you will be responsible for communicating effectively with not only the customers but also the Auto Mechanics to ensure requested repairs are being taken note of and needed repairs are being done and quoted appropriately. You will also provide any follow-up on missed sales.
• Act as the liaison of the company interacting with customers’ repair inquiries.
• Communicate effectively with customers to understand and take note of the repairs requested – record info on the work order.
• Advise customers on service / wait times.
• Record services needed, cost of parts and labor, and customer quote on service ticket.
• Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
• Work alongside mechanics to develop, implement, or evaluate maintenance policies and procedures.
• Perform other relevant duties to the role as they arise.

Pay :

Hours :

Qualifications & Skills :

Required :

Basic Skills :

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Talking to others to convey information effectively.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Understanding written sentences and paragraphs in work-related documents.

Complex Problem-Solving Skills :

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills :

System Skills :

Judgment and Decision Making :

About Chihuahua Tire Shop :

We are family owned and operated for nearly 20 years.Initially we started as just used tires and auto repair, we’ve grown into four locations and offer a wide array of auto services. Not only do we specialize in auto repair and maintenance, but we also offer a variety of tires for every price point, customization capabilities, audio work, stereos, window tinting, and much more. And we’ve also become the go-to in the Chicago area for aftermarket parts. We are so happy to say that we really enjoy what we do.!