Service writer Jobs in Indianapolis, IN

Job Description

Job Description

About defi SOLUTIONS :

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

Workplace Values :

Get it done

Win as a team

Better everyday

Do it with passion

About the Role : The Lead Technical Writer is expected to write release notes, technical documentation, integration guides, configuration guides, and end user guides, with minimal assistance. Must work closely with development teams to gather input for documents. Must be able to adhere to the defi Style Guide. Must be able to multi-task and pivot on demand.

Key Responsibilities :

Responsibilities :

• Produce clear, concise and meaningful documentation.
• Assist with process creation and documentation.
• Collaborate with team on daily basis to ensure alignment on strategy and products

Duties :

• Pull release report and write release notes.
• Create various types of technical documentation across all defi products.
• Assist with editing.
• Upload documentation to Knowledge Base and maintain.
• Validate articles in Knowledge Base.
• Assist with technical script writing.

Required Qualifications :

• English Degree : English, Journalism
• 5+ years technical writing experience
• Minimum 2 years' technical writing experience
• Experience working with development teams
• Experience in FinTech, Banking, Lending Software

Preferred Qualifications :

• Familiarity with Azure DevOps, ServiceNow, Loopio, Scribe, MS Copilot, Azure OpenAI, and Vyond are a plus

Additional Skills & Knowledge :

• Technical Writing
• Strong written and verbal communication skills
• Problem solving
• Time Management
• Ability to think outside of the box
• Collaboration
• Technical writing methodology
• Documentation structure
• Information organization
• Familiarity with SDLC lifecycle

Affirmative Action / EEO statement :

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.