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Last updated: 2 days ago
Instructional Designer - Technical Writer

Instructional Designer - Technical Writer

MediabistroCanyon County, ID; Idaho, US
Full-time
Job Title : Instructional Designer – Technical Writer.Reports to : Training and Development Specialist.Be the Difference with JTS | Mission Critical Group!. Have Humanity, Be Transparent, Drive Innova...Show moreLast updated: 8 days ago
  • Promoted
Remote Customer Service

Remote Customer Service

Professional Career SolutionsCaldwell, Idaho
Remote
Full-time +1
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 24 days ago
  • Promoted
CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Family DollarKuna, ID, US
Full-time
Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Family Dollar Customer Service Representative ...Show moreLast updated: 24 days ago
Marketing Publications Writer 4

Marketing Publications Writer 4

eTeamMeridian, ID
Temporary
Campaign and technical content writer — Digital and campaign marketing.As the digital and campaign marketing technical content writer, you will need to be a creative thinker with a background in de...Show moreLast updated: 30+ days ago
Customer Service Associate

Customer Service Associate

WalgreensCaldwell, ID, United States
Full-time
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Cus...Show moreLast updated: 2 days ago
  • Promoted
CUSTOMER SERVICE / SALES

CUSTOMER SERVICE / SALES

Idaho State Job BankNampa, ID, United States
Full-time
Customer Service / Sales at Home Depot in Nampa, Idaho, United States Job Description Job Description Position Purpose : Customer Service / Sales associates provide fast, friendly service by actively se...Show moreLast updated: 7 days ago
Part Time Nabisco Merchandiser / Order Writer

Part Time Nabisco Merchandiser / Order Writer

Mondelēz InternationalNampa, Idaho, United States
Remote
Part-time
Join our Mission to Lead the Future of Snacking AT Mondelēz International .Part Time Nabisco Merchandiser / Order Writer . Join our team of Part Time Nabisco Merchandiser and fulfill the merchandising...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SERVICE

CUSTOMER SERVICE

P.s.i.Nampa, ID, United States
Full-time +1
Fast-paced transportation brokerage is seeking a part time customer service representative.Hours are 6 : 30am to 12 : 30 pm Monday through Friday (this is subject to change). Saturday trainings will be...Show moreLast updated: 28 days ago
  • Promoted
Service Technician

Service Technician

Kenworth Sales CompanyCaldwell, ID, US
Full-time
Are you looking to accelerate your career with a leader in the heavy duty truck industry? Kenworth Sales is seeking exceptionally talented individuals to join our service team.After 79 years of con...Show moreLast updated: 25 days ago
  • Promoted
CUSTOMER SERVICE EXPERT

CUSTOMER SERVICE EXPERT

Palm Beach TanMeridian, ID, United States
Full-time
At Palm Beach Tan clean is our middle name.In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleanin...Show moreLast updated: 12 days ago
  • Promoted
Instructional Designer - Technical Writer

Instructional Designer - Technical Writer

JTSCaldwell, ID, United States
Full-time
Job Title : Instructional Designer – Technical Writer.Reports to : Training and Development Specialist.Be the Difference with JTS | Mission Critical Group!. Have Humanity, Be Transparent, Drive Innova...Show moreLast updated: 11 days ago
  • Promoted
ROUTE SERVICE REPRESENTATIVE

ROUTE SERVICE REPRESENTATIVE

CintasNampa, ID, United States
Full-time
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division.Our partners drive a truck along an established route and service and sell within an exi...Show moreLast updated: 12 days ago
  • Promoted
GUEST SERVICE SPECIALIST

GUEST SERVICE SPECIALIST

Mister Car WashMeridian, ID, United States
Full-time
Working at Mister Car Wash is all about.And with new stores in development, Mister has room for.Come work for us! We're currently seeking a Guest Service Specialist. Work with an amazing team in a f...Show moreLast updated: 12 days ago
  • Promoted
SERVICE MANAGER

SERVICE MANAGER

Global MachineryMeridian, ID, United States
Full-time
In the role of Service Manager for Global Machinery, based out of our Meridian, Idaho (Boise area) office, the Service Manager's main responsibility is managing a team of technicians responsible fo...Show moreLast updated: 12 days ago
  • Promoted
RETAIL SERVICE SPECIALIST

RETAIL SERVICE SPECIALIST

O'Reilly Auto PartsMeridian, ID, United States
Full-time
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...Show moreLast updated: 12 days ago
Customer Service Representative

Customer Service Representative

The Market SocialMiddleton, Idaho
Full-time
Quick Apply
The customer comes first within the hospitality industry and that is no exception.Our client's Customer Service Representatives promote products and services from our various clientele to increase ...Show moreLast updated: 24 days ago
  • Promoted
CUSTOMER SERVICE REP

CUSTOMER SERVICE REP

Arizona TileMeridian, ID, United States
Full-time
Arizona Tile is a leading, nationally recognized tile and slab distributor.We offer high-quality products and unparalleled service to our customers across the West Coast. With 800+ employees in over...Show moreLast updated: 10 days ago
  • Promoted
Field Service Technician

Field Service Technician

WGNSTARNampa, ID, US
Full-time
WGNSTAR is a dynamic and growing company with a global footprint.Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the jo...Show moreLast updated: 30+ days ago
Marketing Publications Writer 4

Marketing Publications Writer 4

Cypress HCMMeridian, ID
Full-time
Marketing Publications Writer 4.As the digital and campaign marketing technical content writer, you will need to be a creative thinker with a background in developing messaging strategies targeting...Show moreLast updated: 30+ days ago
  • Promoted
Store / Service Manager

Store / Service Manager

WingersMeridian, ID, US
Full-time
Main Responsibilities of a Store Manager.Responsible for every aspect of everyday supervision of store outlets.Responsible for resources management. Takes care of stock, staff, and sales management....Show moreLast updated: 21 days ago
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Instructional Designer - Technical Writer

Instructional Designer - Technical Writer

MediabistroCanyon County, ID; Idaho, US
8 days ago
Job type
  • Full-time
Job description

Job Title : Instructional Designer – Technical Writer

STATUS : Full-Time, Exempt

Location : Caldwell, ID

Department : Human Resources

Reports to : Training and Development Specialist

Be the Difference with JTS | Mission Critical Group!

At JTS| Mission Critical Group , we don’t just hire employees, we empower skilled professionals to drive real impact. Through our people-centered management approach , we attract, hire, and retain exceptional individuals by fostering a culture where innovation thrives, transparency is valued, and resilience is key. Our core values— Have Humanity, Be Transparent, Drive Innovation, Be Resilient, Always Reliable, and Grit —define the way we work and succeed together.

Come be a part of the MCG Way , where your contributions matter, your growth is supported, and your career has purpose. Join us and help shape the future!

Job Summary :

The Instructional Designer – Technical Writer is responsible for designing, developing, and maintaining engaging, accurate, and user-friendly instructional materials and technical documentation that support employee training and development, and internal knowledge management. This role bridges technical expertise with learning theory to produce materials such as manuals, e-learning modules, work instructions, quick reference guides, and job aids for a range of audiences within the manufacturing industry.

Who You Are :

  • You have a strong foundation in instructional design and technical writing, with the ability to tailor content for various learning styles and skill levels.
  • You’re skilled at collaborating with subject matter experts to extract key information and turn it into well-structured, easy-to-understand materials.
  • You’re proficient with tools for authoring, publishing, and managing learning content (e.g., Articulate, Adobe Suite, Microsoft Office, Confluence, MadCap Flare).
  • You apply adult learning principles and instructional best practices to create materials that are not only informative, but effective.
  • You take initiative, seek feedback, and continuously refine your content based on learner needs and business goals.

Key Responsibilities :

  • Collaborate with subject matter experts (SMEs) to gather technical information and translate it into clear, concise, and engaging instructional content.
  • Develop and maintain training materials including manuals, SOPs, e-learning modules, onboarding guides, troubleshooting documents, and instructional videos.
  • Apply adult learning principles and instructional design best practices to create effective training programs and materials.
  • Use authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and documentation platforms (e.g., Confluence, MadCap Flare, Microsoft Word) to develop and publish content.
  • Conduct needs assessments and analyze learning gaps to design targeted training interventions.
  • Ensure consistency in tone, format, and terminology across all documentation and training assets.
  • Maintain version control and documentation accuracy through regular audits and updates.
  • Support project rollout and product launch efforts with training and reference documentation.
  • Evaluate the effectiveness of instructional materials and revise content based on feedback and performance metrics.
  • Other duties as assigned.
  • Qualifications & Experience :

  • Bachelor’s degree in Instructional Design, Technical Communication, Engineering, Education, or related field.
  • 2+ years of experience in instructional design and / or technical writing, preferably in a technical, manufacturing, or engineering environment.
  • Experience working in rapid growth companies.
  • Strong writing, editing, and content structuring skills.
  • Proficient in instructional design tools and content management systems.
  • Understanding of technical subject matter and the ability to translate complex information into learner-friendly formats.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent attention to detail, organization, and communication skills.
  • Preferred :

  • Experience with SCORM / xAPI-compliant learning content.
  • Familiarity with LMS platforms (e.g., Moodle, Docebo, SAP Litmos).
  • Graphic design or video editing experience is a plus.
  • Knowledge of Agile or Lean methodologies.
  • This position may require occasional travel to company sites or field locations to gather content or deliver training.
  • Bilingual (Spanish / English) skills preferred.
  • JTS – Proudly American-Made

    At JTS, we take pride in producing high-quality, American-made products while providing a workplace where employees can thrive. With locations in Caldwell and Nampa, ID, and Abilene, TX , we offer a supportive, fast-paced environment with excellent benefits and career growth opportunities.

    What JTS Offers :

  • US Proudly American-Made – Be part of a company committed to U.S. manufacturing
  • Competitive Pay – Weekly pay with direct deposit
  • Time Off – Generous PTO and 10 paid holidays
  • Comprehensive Benefits – Affordable health, dental, and vision insurance
  • Retirement Savings – 401k with a 4% employer match
  • Wellness & Support – Employee Assistance Program and Wellness Program
  • Career Growth – Development opportunities to help you advance
  • Perks & Discounts – Annual boot allowance and 15% off at Carhartt
  • Engaging Culture – Company events and a team-driven environment
  • Join a company that values quality, hard work, and the people who make it all happen. Apply today!