Service writer Jobs in USA

At Brown Equiment Company (BEC) , we take pride in providing top-tier equipment, parts, and service solutions to our customers. Our success is built on a strong foundation of BEC Blue Values, which guide our work every day :

Make Service First — and when customers say jume, we say how high

Have Passion for Our Work - and seek a sense of accomplishment

Hold Ourselves Accountable — meet our commitments to others

Continuously Improve — and see only opportunities, never problems

Enjoy Working with Others — and cannot imagine it any other way

Celebrate the Wins — no matter how big or small

Give Grace — and know we are not perfect and forgive others easily

Find Solutions — and take quick and decisive action

Watch Our Team in Action!

The Service Writer is responsible for managing the full-cycle work order process, ensuring efficient service operations by coordinating with the Service Team Lead, Lead Mechanic, Parts Department, and customers. This role also works closely with the Warranty Manager to ensure all warranty repairs are properly documented and processed. Additionally, the Service Writer serves as the primary liaison between customers and the service department, addressing inquiries, coordinating repairs and ensuring the maintenance and the repairs of customer equipment is handled efficiently and professionally.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To successfully perform this job, an individual must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the job.

• Develop and maintain professional customer relationships by providing excellent customer service from intake to equipment release, ensuring follow-ups and timely resolution of customer concerns
• Actively listen to customers to identify & understand their service needs, maintaining a commitment to delivering efficient and professional support
• Prepare detailed service estimates for customer repairs, working closely with the service team to ensure accurate information on equipment diagnostics, recommended repairs, projected costs, and final billing
• Effectively communicate all necessary details regarding costs, parts, and service work to both the Service Team Lead and the customer
• Provide regular status updates to customers throughout the repair and service process
• Invoice customers upon completion of repairs and follow up to ensure satisfaction with the service provided
• Collaborate with the Service Team Lead and Parts Department to optimize efficiency and workflow, striving to minimize turnaround times and deliver completed repairs as quickly as possible
• Maintain accurate records of all maintenance and repair work, including parts, supplies, and services used
• Ensure work orders are completed accurately and in a timely manner
• Perform other duties as assigned to support the service department, process improvements, and overall business operations

KNOWLEDGE, SKILL, AND ABILITIES

EDUCATION / EXPERIENCE