Services Jobs in Cambridge, MA

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.

As a Services Consultant you will bridge the gap between Sales and Post-Sale delivery. This role partners closely with Account Executives (AEs) and Account Managers (AMs) throughout the sales process to scope, position, and package post-sale and professional services that accelerate customer time-to-value. You'll help design the right solution for each customer, ensure services are aligned with business outcomes, and support seamless handoffs into delivery.

The ideal candidate combines sales acumen and post-sale experience - someone who can both sell the value of our services and understand how those services are executed once the deal closes.
What You'll Do:

• Partner with Sales: Collaborate with upmarket AEs and AMs to identify where post-sale and Professional Services can enhance customer outcomes and drive adoption.
• Scope & Solution Design: Translate customer objectives into service recommendations (bundles, packs, or custom projects) aligned with business value and delivery feasibility.
• Proposal Support: Develop statements of work (SOWs), estimates, and supporting documentation for inclusion in sales opportunities.
• Sales Enablement: Train and guide Sales teams on service offerings, positioning, and pricing strategies to increase attach rates.
• Cross-Functional Collaboration: Work with Professional Services, Product, and other cross-functional teams to ensure services are deliverable, scalable, and aligned to evolving product capabilities.
• Pipeline Visibility: Maintain accurate service scoping documentation and contribute to forecast insights on services demand.
• Customer Advocacy: Develop and maintain a deep understanding of the customer's needs, representing the customer's voice during the sales cycle to ensure what's sold is achievable and sets both sides up for success.
• Performance Support: Participate in deal reviews, QBRs, and go-to-market initiatives, acting as a trusted advisor to consult on the customer's GTM transformation goals.

What You Bring:

• 5+years of experience in Professional Services, Solution Consulting, Customer Success, or Pre-Sales roles
• Strong understanding of SaaS onboarding, implementation, and/or GTM systems preferred
• Proven ability to translate business objectives into scoped service solutions
• Excellent communication and presentation skills, including executive-level discussions
• Experience collaborating cross-functionally with Sales, Product, and Delivery teams
• Detail-oriented, self-directed, and comfortable in fast-moving environments

Performance Metrics

While this role does not carry a direct sales quota, success will be measured by:

• Services attach rate (services sold per opportunity)
• Proposal accuracy and delivery success
• Sales enablement and deal support effectiveness
• Cross-team collaboration and customer satisfaction with scoped solutions

The US base salary range for this position is $100,000 - $121,000 + variable compensation + benefits.

Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

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About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.