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Services • manchester nh
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Head of Client Services
Arcadia Financial GroupManchester, NH, US- Promoted
Cashier (Player Services Representative)
Revo Casino and Social HouseManchester, NH, US- Promoted
Sales Representative - Facility Services
CintasManchester, NH, US- Promoted
Representative, Guest Services
Simon Property GroupManchester, NH, US- Promoted
Director Of Surgical Services
Amaya Staffing Consultants LLCManchester, NH, USMember Services Representative
VirtualVocationsManchester, New Hampshire, United States- Promoted
Client Services Representative
National Veterinary AssociationMerrimack, NH, US- Promoted
Professional Services Veterinarian
Zoetis, IncManchester, NH, United States- New!
Surgical Services
The Judge GroupManchester, NH- Promoted
Nurse Director Surgical Services
Midland-Marvel Recruiters, LLCManchester, NH, US- Promoted
Director Surgical Services
Lancesoft INCManchester, NH, US- Promoted
Registered Nurse Cardiovascular Services
Parkland Medical CenterDerry, NH, United States- Promoted
Director of Licensure Services
Southern New Hampshire UniversityManchester, NH, United States- Promoted
Director of Surgical Services
Cooperidge Consulting FirmManchester, NH, US- Promoted
Guest Services Agent
Royal Lahaina ResortManchester, NH, US- Promoted
Director Surgical Services
New Hampshire StaffingManchester, NH, US- Promoted
Resident Services Coordinator
Blue Castle AgencyManchester, NH, US- Promoted
Cash Management Services Teller
LoomisManchester, NH, US- Promoted
Director of Surgical Services
Texas Nursing ServicesManchester, NH, US- information security (from $ 180,913 to $ 246,400 year)
- front end engineer (from $ 235,175 to $ 246,400 year)
- software engineering manager (from $ 207,494 to $ 246,400 year)
- solutions architect (from $ 130,000 to $ 246,400 year)
- researcher (from $ 36,563 to $ 246,250 year)
- hospital (from $ 41,995 to $ 245,000 year)
- security manager (from $ 151,573 to $ 240,788 year)
- model (from $ 149,050 to $ 223,950 year)
- data engineer (from $ 133,000 to $ 211,350 year)
- Boston, MA (from $ 42,900 to $ 149,170 year)
- Atlanta, GA (from $ 37,462 to $ 137,557 year)
- Chicago, IL (from $ 39,878 to $ 137,516 year)
- Seattle, WA (from $ 43,956 to $ 136,107 year)
- Austin, TX (from $ 35,435 to $ 135,435 year)
- San Francisco, CA (from $ 39,000 to $ 130,053 year)
- Dallas, TX (from $ 34,125 to $ 127,281 year)
- Las Vegas, NV (from $ 35,369 to $ 126,472 year)
- Los Angeles, CA (from $ 37,733 to $ 125,000 year)
- Philadelphia, PA (from $ 37,575 to $ 124,762 year)
The average salary range is between $ 32,406 and $ 98,877 year , with the average salary hovering around $ 45,569 year .
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Head of Client Services
Arcadia Financial GroupManchester, NH, US- Full-time
Job Description
Job Description
Salary : $70,000 - $80,000
Head of Client Service
Reports To : Director of Operations
Department : Operations
Position Overview
The Head of Client Service leads Arcadias Client Service Specialist (CSS) team and ensures every client receives seamless, accurate, and exceptional service after they become a client. This role combines hands-on operational oversight with people leadership building a high-performing team that executes with precision, communicates clearly, and embodies Arcadias Second to None client experience standard.
The Head of Client Service reports to the Director of Operations and collaborates closely with other department leaders to ensure Arcadias financial, tax, and legacy services function in harmony. This role is essential to the success of Arcadias family office model.
Key Responsibilities
Team Leadership & Development
- Lead and develop the Client Service Specialist team, ensuring clarity of roles, consistent execution, and a culture of accountability.
Conduct regular one-on-ones, performance reviews, and team meetings to drive improvement and engagement.
Identify skill gaps and coordinate training with the Director of Operations.
Foster a positive, client-first culture grounded in responsiveness, accuracy, and collaboration.
Operational Oversight
Ensure timely completion of tasks, adherence to SLAs, and reduction of errors across all service lines.
Partner with the Director of Operations to refine workflows, implement process improvements, and support cross-departmental initiatives.
Collaborate with the Client Technology Manager and the Data & Systems Analyst roles to ensure systems (CRM, Firelight, Wealthscape, Arcadia Portal) are used efficiently, accurately, and consistently across teams.
Quality Control & Compliance
Review task metrics weekly to identify trends, bottlenecks, and coaching opportunities.
Serve as escalation point for complex service issues, ensuring prompt and professional resolution.
Cross-Department Collaboration
Partner with the Director of Financial Planning through a recurring biweekly meeting to identify process improvements, clarify responsibilities, and resolve any handoff or task-related issues between Planning and Client Service.
Contribute to firm-wide projects that enhance both client and team experience.
Continuous Improvement
Support the creation of SOPs, training materials, and knowledge-sharing across Operations.
Participate in quarterly operations reviews to evaluate service performance and recommend enhancements.
Minimum Qualifications
Key Competencies
Client Advocacy : Balances efficiency with empathy, ensuring every client feels cared for and valued.
Collaboration : Works seamlessly with Planning, Tax, Legacy, and Operations to deliver a unified Arcadia experience.
Process Discipline : Loves structure, accuracy, and improvement. Builds systems that scale.
Coaching & Development : Grows people as much as they grow the work.
Success Looks Like
Comp / Benefits :
We believe in taking care of the people who take care of our clients. Our benefits are designed to support yourwell-being, growth, and work-life balance, including :
Arcadia challenges you tofearlessly live every day like its Saturday.
Anticipated start date : 1 / 5 / 2026