Services sales representative Jobs in Houston, TX

Job Description

Job Description

Job purpose

The Client Services Representative serves as the primary point of contact for overall and day-to-day service delivery for our clients and is responsible for improving the overall client experience including increased utilization of services and retention of clients. In addition to on-boarding activities, Client Services Representatives will be required to perform account management activities for assigned clients including proactively managing internal and external relationships to facilitate problem solving and will be responsible for identifying necessary process improvements, documenting process flows and implementing changes that mutually benefit Stone Diagnostics and its clients.

Duties and responsibilities

Account creation and maintenance

• Comprehensive understanding of the implementation process including account set up, customer service support, client IT set up, and laboratory operations is required
• Update and maintain client information in LIS software systems

Client Management

Supply / Logistics Management

Quality Assurance

Qualifications

Working conditions

Emergent situations could extend working hours or require infrequent week-end work.

Physical requirements

The supply / logistical parts of this position require the incumbent is to stand for extended periods of time, lift 35+ pounds on a regular basis, do repetitive tasks with few breaks. Other duties require sitting at a computer workstation for extended periods of time.

Direct reports

There are no direct reports for to this position.