This position is responsible for the maintenance and / or repair of a wide variety of specialized equipment in an assigned group of 7-Eleven (family of brands) stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position reports to the Area Facilities Manager.
KEY DUTIES AND RESPONSIBILITIES :
Job responsibilities and qualifications may be superseded by local, state or federal regulations
Responds to work orders for a wide variety of in-store equipment which include, but may not be limited to Minor repairs of HVAC, minor repairs to refrigeration, hot beverage equipment (ex. coffee, cappuccino) , cold beverage equipment (ex. tea, fountain, FBD, FCB, creamer machine), fountain / backroom ice makers, hot food equipment (ex. fryers, griddles, tortilla presses, ovens, roller grills, Warmers), fuel dispensers (ex. printers, displays card readers, hanging hardware) etc.
Responds to work orders related to plumbing, electrical, and general maintenance issues
Responsible for replacing ‘plug and play’ equipment as needed
Responsible for ordering and management of parts inventory on truck
Completes preventative and basic maintenance tasks on structures and other equipment including, but not limited to dispensers, point of sale (POS), computers, security equipment, telephone and data lines, heating and air conditioning systems, refrigeration equipment, lighting, signs, and pumps as required
Schedules and prioritizes duties and work assignments on a daily basis
Completes required reports and paperwork daily to account for the time and use of parts and materials
Observes and inspects equipment to determine if servicing or further action is required
Reads, interprets, and follows procedures described in service manuals per manufacturer guidelines
Calibrates pumps, dispensers and other equipment in accordance with legal standards
Recommends when an outside contractor is required to handle a maintenance problem
Assists in the correction of other maintenance problems as directed by the Area Facilities Manager
Attends training classes (both in and out of the local area) as required to learn maintenance procedures for specific equipment
Works on outside equipment, in a safe manner, as required regardless of weather conditions
Provides training to less experienced technicians as needed
Advanced troubleshooting and problem-solving skills
Provides equipment / system training and instruction to other technicians to ensure the safe / proper operation
Completes other duties, including special projects, as assigned by management
Complies with and follows all safety regulations and protocols
Available 24 hours per day, 7 days per week on an on-call emergency basis, in addition to a normal work schedule.
EDUCATION AND EXPERIENCE :
EDUCATION : High School / GED
YEARS OF RELEVANT WORK EXPERIENCE : 5+ years
YEARS OF MANAGEMENT EXPERIENCE : NA
CERTIFICATIONS / LICENSES : must have more than one certification by manufacturer / government agency
SPECIFIC KNOWLEDGE AND SKILLS :
Show Leadership
Peer to Peer Tech support
Effective communication
Project Management / Stretch assignments
Facility location ownership
Ability to lead the team (meetings, projects…)
Carries out responsibilities that are highly significant or complex in nature
Develops and recommends possible company action involving the assigned area of work
Must be able to work without direct supervision and with minimal supervision
Provides advice and guidance to less experienced professionals or other personnel as situations require
Requires exercising independent decision making and judgment
Serves as the go to person in the absence of the Area Facilities Manager