Social services assistant Jobs in Des Moines, IA

Job Summary

We are looking for aSolutions Architect to design and implementdevice and equipmentdeployment strategies foron-siteservices and related solutions. This role involves serving as the technical lead, responsible for facilitating discovery sessions with customers to develop a comprehensive statement of work (SOW), outlining the scope and value offieldservices engagements for SHI customers. The ideal candidate will collaborate closely with clients to ensure thesuccessfuldelivery of tailored, high-impactfieldservicessolutions.

This position is a remote position with Home Office setup as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

include, but not limited to :

Presales Engagement

Collaborate with sales teams to understand client requirements, goals, andconstraints

Design and present tailored solutions, addressingthe customer’sbusiness and technical needs

Lead discovery sessions, technical workshops, and assessments to evaluate current environments

Function as a trusted advisor for clients, building strong relationships with stakeholders and decision-makers

Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives

Solution Development

Create comprehensive technical proposals,deployment strategies, and cost estimatesfor

Workstation Deployments

Low-voltage cabling

Telephony

Server / Networking Infrastructure

Point-of-Sale Systems

Wireless Solutions

Digital Signage Solutions

Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings

Collaboration and Knowledge Sharing

Partner with internal technical and delivery teams to ensure consistent solution development and smooth handoff of signed projects

Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement

Contribute to practice development by identifying areas for growth and leading innovation initiative

Create and maintain practice standards and practices, ensuring the delivery of high-quality services

Qualifications

• Completed Bachelor’s, Technical degree or related work experience inField Servicesor a related field
• Minimum 5 years’ experience in structured cabling, end user device deployments, and site surveys

Required Skills

Certifications Required

PreferredCertifications : BICSI, CompTIA, CCNA, ITIL, PMP

Unique Requirements

Travel to internal meetings as needed, up to 10%

Additional Information

The estimated annual pay range for this position is $100,000 - $200,000 which includes a base salary and bonuses.

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M / F / Disability / Protected Veteran Status

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Job Locations US-Remote

Requisition ID 2025-19026

Approved Min (Total Target Comp) USD $100,000.00 / Yr.

Approved Max (Total Target Comp) USD $200,000.00 / Yr.

Compensation Structure Base Plus Bonus

Category Technical Presales / Post Sales