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Software • billings mt
Software Support Representative
Executive Information Services, Inc.Montana, United StatesSr Software Engineer - Contractor
Auto TechLabs, Inc.Montana,RemoteCategory Manager, Software
BlackbaudRemote, Montana, USSoftware Engineer-Endpoints
ibossMontanaSenior NLP Software Engineer I - Java
LexisNexis Risk Solutions Inc. CompanyMontanaSenior Sales Executive
ECI Software SolutionsBillings, MT, USASenior Software Engineer - Duck Creek (REMOTE)
GEICOBillings, MT- Promoted
FT BILLING A / R SPECIALIST - WORK FROM HOME
Red River SoftwareBillings, MT, United StatesSales & Business Development Associate, Enterprise Software •Remote •
Wolters Kluwer Financial Services, Inc.Remote, MT, USASoftware Engineer, IV
Voya FinancialMT, MontanaPrincipal Software Engineer (Remote)
Home DepotMONTANA, USBanker - Servicing Analyst - Senior
TALENT Software ServicesBillings, MT- Promoted
PRODUCT MARKETING MANAGER, SOFTWARE DIVISION
STEMBillings, MT, United StatesSoftware Engineer III -Elastic Search
LexisNexis Risk Solutions FL Inc. CompanyMontana(Remote) Java Software Developer
N. Harris Computer Corporation - CADMontana, United StatesDirector, Field Sales - Enterprise Software •EHS • - Remote
Compagnie Enablon Canada Inc.Remote, MT, USA- Promoted
Software Developer
OutlierRemote, MTAssociate Software Support Specialist
Tyler TechnologiesBillings, MontanaSoftware Support Representative
Executive Information Services, Inc.Montana, United States- Full-time
- Remote
EIS is seeking a Software Support Representative to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer.
In this role, you will work closely with the Director of Client Services, and be supported by a great team, in providing exceptional customer service and development support.
What your impact will be
- Operate as a frontline, primary support liaison between EIS and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
- Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
- Regularly review the database of submitted items and proactively follow up with clients to ensure that their inquiries and / or issues have been satisfactorily resolved
- Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
- Maximize and maintain current knowledge and awareness of applications and related technologies
- Sound understanding of API and web services technologies and functions
- Email technology troubleshooting
What we are looking for :