Solutions consultant Jobs in Broken Arrow, OK

Job Description

Job Description

Working Hours

Monday- Friday

8 : 00-5 : 00pm

About Swift Recon

Collision Consultant Job Description

Position Summary

Swift Recon is a leading Body shop that puts its employees first. We offer great benefits and a friendly work environment that is heated and cooled. Our commitment to excellent customer service and high-quality work has earned us a reputation as a trusted provider for Collision Consultant

Position Duties and Responsibilities

• Review estimates created by the estimating team and verify the correct repair steps are assigned to each vehicle.
• Submit estimates for approval through the client requested format. (Example : email, integral, or back office).
• Upload all photo estimate requests received from the Back Office to both the estimating software and body shop software and indicate that an estimate is required for each vehicle in the correct repair step.
• All completed photo estimate requests must be reviewed and submitted through Back Office.
• Maintain open communication with clients throughout the repair process, providing frequent updates.
• Obtain prompt approval for the estimate from the client and provide follow-up within 24 hours.
• Responsible for monitoring the client portal to confirm if the estimates have been approved.
• Following the approval of the estimate, the repair planner is responsible for reviewing the estimate, inputting sublet invoices into the body shop management software, and coordinating sublet work.
• Collaborate with the Parts Department to order requested parts in a timely manner and update expected parts arrival dates.
• Manage each vehicle repair throughout the process by performing in-process quality control and report defects to assigned estimator.
• Return any unused parts from the purchase order, notify assigned Estimator of change, then transfer un-used parts to the Parts Department for vendor return.
• Notify the assigned estimator of any supplements needed and manage the changes and update the customer. (Example : Additional damage found).
• Make informed decisions by analyzing situations to find timely solutions.
• Work closely with Estimators to identify stagnation in the repair process and find solutions to overcome any obstacles.
• Pre-close the final repair order and submit it to the estimating department for final review and closure.

Qualifications :

Employee Incentives.

Position Requirements :