Spa director Jobs in Chicago, IL

Description

POSITION SUMMARY

Schedule services for individuals and large groups using spa / salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services general property information and amenities. Update the reservations / cancellations list throughout the day inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor / manager. Check in guests for appointments confirm first and last name and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa / salon services. Obtain assigned bank ensure accuracy of contracted monies and keep bank secure at all times. Process guest payments for spa / salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance scan and drop receipts with Accounting.

Assist management in training scheduling counseling motivating and coaching employees; serve as a role model. Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1