Sports information director Jobs in Ann arbor mi

The Role :

The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work due to IT-related problems. The role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance and support to users. The IT Support Analyst plays a key role in maintaining the overall IT infrastructure's health and helps in fostering a productive work environment through efficient technical support.

Responsibilities :

Providing first-level contact and problem resolution for all users with hardware, software, and applications problems.

Resolving user-reported issues using available tools and following procedures and policies for the handling of support cases.

Troubleshooting and diagnosing problems to determine their root causes and finding appropriate solutions.

Escalating unresolved issues to the appropriate higher-level support team.

Documenting all user interactions and steps taken to resolve incidents in the service desk system.

Maintaining and updating the knowledge base with accurate and up-to-date technical information.

Assisting with the setup and configuration of end-user hardware and software.

Conducting hardware and software inventory management to ensure accuracy and accountability.

Participating in IT projects as required by the management.

Providing on-the-spot training to end-users to prevent recurring issues.

Ensuring security and privacy protocols are followed to protect systems and sensitive information.