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GLPlano, TexasPharmacy Technician Customer Support
CornerStone StaffingThe Colony, TX- Full-time
Join a team that makes a real difference in patients lives by delivering top-tier support to pharmacy members and providers. If you thrive in a fast-paced, service-driven environment and want to be the voice that solves real problems every day, this role is for you.
Pharmacy Technician - Customer Support
Location : Remote
Compensation & Schedule
19-$20 / hr base | $21 / hr for certified or licensed Pharmacy Technicians
Training Schedule : Monday Friday | 9 : 30AM 6 : 30PM CST (3 weeks)
Work Schedule After Training : Monday Friday (8-hour shift | 1 : 00PM 10 : 00PM CST)
Off Saturdays | OT every other Sunday for 4 hours (between 8 : 30AM 4 : 30PM CST)
Start date : Monday, June 9th, 2025
ROLE IMPACT
As a vital link between members, providers, and pharmacies, this role ensures timely, high-quality support on pharmacy benefit inquiries and claim resolutions. Success is defined by your ability to resolve issues with precision and professionalism, while upholding world-class customer service standards.
KEY RESPONSIBILITIES
Respond to high-volume inbound calls (90% of time) regarding pharmacy benefits, claims, and provider issues
Deliver exceptional, white-glove service to members, pharmacies, and providers
Enter accurate call data and member information into claims and record systems
Follow up on unresolved issues including prior authorizations and override approvals
Route inquiries to appropriate internal departments and monitor claim processing status
MINIMUM QUALIFICATIONS
1+ year of pharmacy technician or pharmacy-related customer service experience
Strong verbal and written communication skills
Familiarity with pharmacy claims systems and data entry procedures
Ability to multitask in a fast-paced, call-center environment
CORE TOOLS & SYSTEMS
Pharmacy claims processing systems
Call center software
CRM platforms
Microsoft Office Suite
PREFERRED SKILLS
Experience handling prior authorizations and overrides
Knowledge of HIPAA compliance in healthcare communication
Bilingual in English and Spanish
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