Job descriptionThe name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies. Position Summary We are seeking an experienced Warehouse Manager to lead all warehouse operations in a highly regulated laboratory environment.
This role is responsible for ensuring the efficient, compliant, and safe management of receiving, inventory, shipping, distribution, and warehouse operations while maintaining strict adherence to cGMP, cGLP, ISO, and other applicable regulatory requirements. The Warehouse Manager will lead a team responsible for inventory control, quarantine, internal distribution, hazardous materials handling, and shipping operations while partnering closely with Laboratory Operations, Purchasing, Quality, Maintenance, and other cross-functional teams.
This is a hands-on leadership role focused on operational excellence, customer service, continuous improvement, and developing high-performing employees. What You'll Do Warehouse Operations * Lead all warehouse functions, including receiving, shipping, quarantine, internal distribution, company store, and inventory management. * Ensure warehouse operations support laboratory production schedules and customer commitments. * Oversee material flow throughout the facility while maintaining inventory accuracy. * Maintain warehouse organization, cleanliness, and efficiency. * Develop scalable warehouse processes to support future business growth. Inventory Management * Manage inventory levels for laboratory supplies, shipping materials, and warehouse stock. * Coordinate purchasing and replenishment activities with Purchasing, Laboratory Operations, Quality, Maintenance, and Operations. * Maintain accurate manual and electronic inventory systems. * Ensure sufficient inventory is available to support uninterrupted laboratory operations. * Monitor both onsite and offsite inventory locations. * Analyze inventory trends and forecast future material requirements. Shipping & Distribution * Manage domestic and international shipping activities using carrier systems such as FedEx and UPS. * Coordinate shipping schedules with laboratory personnel to ensure on-time delivery. * Resolve shipping issues with carriers, laboratories, and customers. * Manage product returns and disposal activities in accordance with regulatory requirements. * Ensure proper packaging and documentation for hazardous materials, infectious substances, and controlled materials. * Maintain required shipping certifications and regulatory compliance. Regulatory Compliance & Quality * Ensure warehouse operations comply with cGMP, cGLP, ISO, and all applicable federal, state, and local regulations. * Maintain audit-ready documentation and warehouse records. * Ensure materials are stored under required environmental conditions, properly labeled, and within expiration. * Document and control all inventory transactions. * Partner with Quality Assurance to resolve quality issues and implement corrective actions. Safety & Facilities * Promote a culture of safety throughout warehouse operations. * Develop and maintain warehouse safety procedures and security protocols. * Oversee safe handling of hazardous materials. * Coordinate maintenance of warehouse equipment, vehicles, forklifts, and machinery. * Ensure OSHA and company safety standards are consistently followed. Leadership & Talent Development * Recruit, train, coach, develop, and retain warehouse team members. * Conduct regular one-on-one meetings and performance discussions. * Establish clear expectations, performance goals, and accountability measures. * Partner with Human Resources to address employee relations and performance issues. * Coordinate cross-training initiatives to improve operational flexibility and business continuity. * Foster a collaborative, customer-focused culture built on continuous improvement. Operational Excellence * Support strategic operational initiatives alongside senior leadership. * Monitor warehouse performance metrics and identify opportunities for process improvement. * Improve efficiency, reduce waste, and optimize workflows. * Support capacity planning, resource allocation, and supply chain forecasting. * Contribute to budgeting, capital planning, and operational improvement initiatives. What You'll Bring Required Qualifications * High School Diploma or equivalent plus 3–5 years of warehouse management experience, preferably in a regulated industry. OR * Associate's degree in Business, Logistics, Supply Chain, or related field with relevant warehouse management experience. Preferred Qualifications * Bachelor's degree in Business, Logistics, Supply Chain Management, or related discipline. * Experience in life sciences, pharmaceuticals, medical devices, laboratory operations, or another regulated environment. * Lean Manufacturing, Continuous Improvement, or Supply Chain Management training. * Hazardous Materials Shipping Certification. * Forklift certification. Preferred Experience * Warehouse leadership within a GMP, GLP, ISO, FDA, or similarly regulated environment. * Electronic inventory management systems. * Inventory planning and forecasting. * Supply chain coordination. * Shipping hazardous materials and regulated products. * Continuous improvement and process optimization. * Leading cross-functional operational teams. Knowledge, Skills & Abilities * Strong leadership and employee development skills. * Excellent organizational and time management abilities. * Effective communication and relationship-building skills. * Proven problem-solving and decision-making capability. * Ability to manage multiple priorities in a fast-paced environment. * Strong customer service orientation. * Advanced Microsoft Office skills, including Excel. * Knowledge of inventory management principles and supply chain best practices. * Strong analytical and forecasting skills. * Commitment to safety, compliance, and operational excellence. * Ability to work collaboratively across departments and eliminate operational silos. * Positive, proactive, continuous improvement mindset. Physical Requirements * Frequently stand, walk, bend, and move throughout warehouse and laboratory environments. * Lift and move materials weighing up to 50 pounds. * Safely operate forklifts, pallet jacks, hand trucks, and other material handling equipment. * Occasionally climb ladders and stairs. * Use standard office equipment, including computers and phones. * Wear required personal protective equipment (PPE), including lab coats, gloves, safety glasses, and other protective equipment as required. * Work in varying warehouse temperatures and occasional laboratory environments. Work Environment This position is primarily based in a warehouse environment with regular interaction in laboratory spaces.
The role requires working around material handling equipment, shipping operations, and regulated laboratory environments.
Appropriate PPE is required in laboratory areas. Why Join Us? This is an opportunity to lead a critical function supporting world-class laboratory operations.
You'll have the ability to improve processes, develop a high-performing team, strengthen supply chain operations, and directly impact the quality and speed of service delivered to customers. If you're a collaborative operations leader who thrives in a regulated environment and enjoys building efficient, compliant warehouse operations, we'd love to hear from you. Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®.
Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets.
Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process.
Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.
