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Support analyst Jobs in Glendale, AZ

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Support analyst • glendale az

Last updated: 12 days ago
IT Support Analyst

IT Support Analyst

Asahi Kasei Plastics North AmericaGlendale, AZ
Full-time
This role also involves providing technical assistance and training to ensure efficient computer operation, enabling end users to perform their business tasks effectively.You will be responsible fo...Show moreLast updated: 30+ days ago
  • Promoted
Senior Financial Analyst - FP&A (HQ Executive Support)

Senior Financial Analyst - FP&A (HQ Executive Support)

Republic ServicesPhoenix, AZ, US
Full-time
The Senior Financial Analyst (Financial Analysis & Planning) is responsible for preparing and interpreting financial reports for the monthly close process, field monthly operating review, board of ...Show moreLast updated: 25 days ago
Pharmacy Support Analyst – Spanish Bilingual

Pharmacy Support Analyst – Spanish Bilingual

Cardinal HealthArizona, United States
Full-time
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external ...Show moreLast updated: 30+ days ago
  • Promoted
SOLUTIONS GROUP SUPPORT ANALYST

SOLUTIONS GROUP SUPPORT ANALYST

Reliance StandardPhoenix, AZ, United States
Full-time
Job Responsibilities and Requirements.The position, Solutions Group Support Analyst, in the internal IT department supports Matrix Systems for customer setup / configuration.The role is to ensure out...Show moreLast updated: 30+ days ago
Digital Supply Chain (DSCS) Technical Support Analyst

Digital Supply Chain (DSCS) Technical Support Analyst

BechtelGlendale, AZ, US
Part-time
Telework Type : Part-Time Telework.Extraordinary teams building inspiring projects : .Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents t...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

CDK GlobalPhoenix, AZ, USA
Full-time
Position Responsibilities and Essential Functions : .Qualifications and Requirements : .Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferre...Show moreLast updated: 30+ days ago
Formulary Analyst, Clinical Support

Formulary Analyst, Clinical Support

CVS HealthPhoenix, AZ, US
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Sr Analyst-WFPA CS Ops Support

Sr Analyst-WFPA CS Ops Support

Verizon CommunicationsPhoenix, AZ, United States
Full-time +1
When you join VerizonYou want more out of a career.A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive.At Verizon, we power and e...Show moreLast updated: 17 days ago
Technical Support Analyst

Technical Support Analyst

VirtualVocationsPhoenix, Arizona, United States
Full-time
A company is looking for a Student Technical Support Analyst.Key Responsibilities Troubleshoot and resolve software, hardware, printer, and broadband network issues Log all calls in the call tra...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

Innova SolutionsPhoenix , Arizona
Full-time
Innova’s direct client is seeking a.This is a long-term contract with potential for extension / FTE.Training will be Mon-Fri 8am-5pm. then the schedule will be 4–10-hour day shifts either Sun-Wed or ...Show moreLast updated: 30+ days ago
Oracle PMO Support Analyst

Oracle PMO Support Analyst

PricewaterhouseCoopers Advisory Services LLCPhoenix,AZ
Full-time
SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.These individu...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

MassGenicsPhoenix , Arizona
Full-time
Innova’s direct client is seeking a.This is a long-term contract with potential for extension / FTE.Training will be Mon-Fri 8am-5pm. then the schedule will be 4–10-hour day shifts either Sun-Wed or ...Show moreLast updated: 30+ days ago
  • Promoted
SENIOR TM APPLICATION SUPPORT ANALYST

SENIOR TM APPLICATION SUPPORT ANALYST

Western Alliance BancorporationPhoenix, AZ, United States
Full-time
Senior TM Application Support Analyst.As a Senior TM Application Support Analyst you'll be responsible for supporting all Payment and Deposit Operations products and services.You'll work across the...Show moreLast updated: 12 days ago
  • Promoted
DSCS TECHNICAL SUPPORT ANALYST

DSCS TECHNICAL SUPPORT ANALYST

Global Technical TalentGlendale, AZ, United States
Temporary
DSCS Technical Support Analyst.In this role, you will participate in the programming and configuration of an Enterprise Resource Planning (ERP) application that is integrated with business processe...Show moreLast updated: 12 days ago
Implementation Support Analyst

Implementation Support Analyst

Evidence Based AssociatesPhoenix, AZ, US
Full-time
FFT Center of Excellence Implementation Support Analyst Position Summary The FFT Center of Excellence Administrator supports the operational and logistical components of the statewide Functional Fa...Show moreLast updated: 17 days ago
Product Support Analyst

Product Support Analyst

Upgrade, Inc.Phoenix
Full-time
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last yea...Show moreLast updated: 30+ days ago
Omni Support Analyst I

Omni Support Analyst I

Discount TirePhoenix, Arizona
Full-time
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm.Our business has been growing for more than 60 years and now is the best time in our history to ...Show moreLast updated: 30+ days ago
RN Clinical Support Analyst I

RN Clinical Support Analyst I

Banner HealthPhoenix, Arizona
Full-time
This position will serve as the subject matter expert for complex clinical workflows as they relate to systems and processes. They will apply nursing standards as they collaborate with IT teams and ...Show moreLast updated: 30+ days ago
Financial Analyst - Technical Production Support

Financial Analyst - Technical Production Support

American ExpressPhoenix, Arizona, United States
Full-time
With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwaveri...Show moreLast updated: 30+ days ago
U-Box Field Support Analyst

U-Box Field Support Analyst

U-HaulPhoenix, Arizona
Full-time
N Central Ave, Phoenix, Arizona 85004 United States of America.U-Box is seeking career-minded individuals to contribute to the continuous growth, development, and success of the U-Box Program as a ...Show moreLast updated: 30+ days ago
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IT Support Analyst

IT Support Analyst

Asahi Kasei Plastics North AmericaGlendale, AZ
30+ days ago
Job type
  • Full-time
Job description

Job Description :

We are seeking an IT Support Analyst to manage the installation, modification, and repair of hardware and software systems. This role also involves providing technical assistance and training to ensure efficient computer operation, enabling end users to perform their business tasks effectively. This position covers Level 1 and Level 2 support and requires strong customer service skills as you will interact with users at all levels of the organization. You will be responsible for receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues, or system alerts, in addition to local project work.

Our International IT team, part of Asahi Kasei America, supports over 100 companies owned by Asahi Kasei. If you enjoy face-to-face interaction with internal users and thrive in an environment dedicated to providing global IT solutions, we encourage you to apply!

Primary Location : Austin Companies (7867 N 106th Ave., Glendale, AZ 85307).

Additional Locations : You may also support other locations with a small number of users without dedicated IT support. Details will be discussed with your manager, and assignments may vary based on business needs.

Work Schedule : Hybrid work is available after 3 months of on-site training, with a requirement to be on-site at least 2 days per week. You may be required to visit additional days based on the needs of the business.

Benefits

  • Competitive compensation with bonuses
  • Great health benefits
  • Paid time off
  • Paid company holidays
  • Strong company match to 401(k) contributions
  • Tuition reimbursement program
  • Paid parental leave

Responsibilities

ServiceDesk

  • Prioritize and manage incoming incidents, requests, problems, and tasks, providing realistic timelines to requestors
  • Analyze, monitor, and resolve incidents, requests, problems, and tasks
  • Escalate issues to appropriate global groups or external vendors / customers as needed
  • Document all steps and resolutions in the ServiceNow ticketing system
  • Follow up with requestors to confirm resolution
  • Adhere to all standard operating procedures and policies
  • Create and update documentation for IT procedures, incidents, and requests
  • Maintain ongoing communication and follow-up with end users and IT team members on managed tickets
  • Perform root cause analysis to prevent future issues
  • Install system images on laptops and desktops
  • Ensure thorough documentation of assets and tickets
  • Coordinate and manage IT projects as assigned by your manager
  • Global work

  • Collaborate globally to establish standards and complete projects
  • Business liaison

  • Identify and implement improvements in IT-related areas to enhance business efficiency
  • Prepare site notices, user guides, and training materials following communication standards
  • Budget

  • Work with IT and company finance to maintain budgets and purchasing processes
  • Remote site support

  • Provide support to remote locations as assigned
  • Travel

  • Occasional overnight travel up to 5-10%
  • Travel for project work on a volunteer basis
  • Participate in in-person IT support meetings with the North American team (up to 2 times per year for 2-4 days)
  • Qualifications

  • Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience
  • Experience with ServiceNow or other ticketing systems is a plus
  • Active Directory experience is a plus
  • Office 365 administration experience is required
  • PC imaging experience is a plus
  • Experience with Intune or mobile device management is a plus
  • Experience supporting users remotely with mobile devices, PCs, and printers is a plus
  • Location Information :

    You will primarily support your main location (80%+ of the time) and occasionally visit other companies in the Phoenix area that may lack dedicated IT support. You will also cover additional locations during the IT support person's PTO. Flexibility to assist where needed as part of a global IT team is essential.

    Here are the local companies you will likely visit on an as-needed basis :

    Austin Companies - Primary location

    Brewer Companies

    Erickson Companies

    Focus Companies

    LI-MG1