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Support analyst Jobs in Glendale az

Last updated: 14 hours ago
IT Support Analyst

IT Support Analyst

Asahi Kasei Plastics North AmericaGlendale, AZ
Full-time
Show moreLast updated: 30+ days ago
Actuarial Support Analyst II

Actuarial Support Analyst II

USAAPhoenix, United States
$59,290.00–$106,230.00 yearly
Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

CalPortlandPhoenix, AZ, US
Show moreLast updated: 29 days ago
  • Promoted
  • New!
Pharmacy Support Analyst - Spanish Bilingual

Pharmacy Support Analyst - Spanish Bilingual

Cardinal HealthPhoenix, AZ, United States
$27.00 hourly
Full-time
Show moreLast updated: 14 hours ago
  • Promoted
Desktop Support Analyst

Desktop Support Analyst

HCLTechPhoenix, AZ, United States
Full-time
Show moreLast updated: 20 days ago
Technical Support Analyst

Technical Support Analyst

CDK GlobalPhoenix, AZ, USA
$30.00–$35.00 hourly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Technology Support Analyst (Technology Services)

Technology Support Analyst (Technology Services)

Maricopa Community College DistrictGlendale, AZ, United States
$59,028.00–$76,737.00 yearly
Show moreLast updated: 30+ days ago
Formulary Analyst, Clinical Support

Formulary Analyst, Clinical Support

CVS HealthPhoenix, AZ
$40,600.00–$85,100.00 yearly
Show moreLast updated: 30+ days ago
Client Support Center Analyst

Client Support Center Analyst

AthenahealthAZ,
Remote
Full-time
Show moreLast updated: 17 days ago
Technical Support Analyst

Technical Support Analyst

Innova SolutionsPhoenix , Arizona
$22.00 hourly
Show moreLast updated: 30+ days ago
  • Promoted
Oracle Health Technical Analyst 1-Support

Oracle Health Technical Analyst 1-Support

OraclePhoenix, AZ, United States
$45,700.00–$89,200.00 yearly
Full-time
Show moreLast updated: 4 days ago
  • Promoted
IT Quantum Support Analyst

IT Quantum Support Analyst

Unical Aviation Inc.Phoenix, AZ, US
Full-time
Show moreLast updated: 13 days ago
Technical Support Analyst

Technical Support Analyst

MassGenicsPhoenix , Arizona
$22.00 hourly
Show moreLast updated: 30+ days ago
System Support Analyst

System Support Analyst

UpRecruitPhoenix, Arizona, US
$55.00–$65.00 hourly
Full-time +1
Show moreLast updated: 8 days ago
  • Promoted
Customer Support Analyst

Customer Support Analyst

VirtualVocationsPeoria, Arizona, United States
Full-time
Show moreLast updated: 2 days ago
Product Support Analyst

Product Support Analyst

Upgrade, Inc.Phoenix
$31.00 hourly
Show moreLast updated: 30+ days ago
Omni Support Analyst I

Omni Support Analyst I

Discount TirePhoenix, Arizona
Show moreLast updated: 30+ days ago
Financial Analyst - Technical Production Support

Financial Analyst - Technical Production Support

American ExpressPhoenix, Arizona, United States
$55,000.00–$105,000.00 yearly
Show moreLast updated: 30+ days ago
Decision Support Analyst - Medicaid Operations

Decision Support Analyst - Medicaid Operations

Highmark HealthAZ, Working at Home, Arizona
$90,300.00 yearly
Full-time
Show moreLast updated: 30+ days ago
RN Clinical Support Analyst I

RN Clinical Support Analyst I

Banner HealthPhoenix, Arizona
Full-time
Show moreLast updated: 30+ days ago
IT Support Analyst

IT Support Analyst

Asahi Kasei Plastics North AmericaGlendale, AZ
30+ days ago
Job type
  • Full-time
Job description

Job Description :

We are seeking an IT Support Analyst to manage the installation, modification, and repair of hardware and software systems. This role also involves providing technical assistance and training to ensure efficient computer operation, enabling end users to perform their business tasks effectively. This position covers Level 1 and Level 2 support and requires strong customer service skills as you will interact with users at all levels of the organization. You will be responsible for receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues, or system alerts, in addition to local project work.

Our International IT team, part of Asahi Kasei America, supports over 100 companies owned by Asahi Kasei. If you enjoy face-to-face interaction with internal users and thrive in an environment dedicated to providing global IT solutions, we encourage you to apply!

Primary Location : Austin Companies (7867 N 106th Ave., Glendale, AZ 85307).

Additional Locations : You may also support other locations with a small number of users without dedicated IT support. Details will be discussed with your manager, and assignments may vary based on business needs.

Work Schedule : Hybrid work is available after 3 months of on-site training, with a requirement to be on-site at least 2 days per week. You may be required to visit additional days based on the needs of the business.

Benefits

  • Competitive compensation with bonuses
  • Great health benefits
  • Paid time off
  • Paid company holidays
  • Strong company match to 401(k) contributions
  • Tuition reimbursement program
  • Paid parental leave

Responsibilities

ServiceDesk

  • Prioritize and manage incoming incidents, requests, problems, and tasks, providing realistic timelines to requestors
  • Analyze, monitor, and resolve incidents, requests, problems, and tasks
  • Escalate issues to appropriate global groups or external vendors / customers as needed
  • Document all steps and resolutions in the ServiceNow ticketing system
  • Follow up with requestors to confirm resolution
  • Adhere to all standard operating procedures and policies
  • Create and update documentation for IT procedures, incidents, and requests
  • Maintain ongoing communication and follow-up with end users and IT team members on managed tickets
  • Perform root cause analysis to prevent future issues
  • Install system images on laptops and desktops
  • Ensure thorough documentation of assets and tickets
  • Coordinate and manage IT projects as assigned by your manager
  • Global work

  • Collaborate globally to establish standards and complete projects
  • Business liaison

  • Identify and implement improvements in IT-related areas to enhance business efficiency
  • Prepare site notices, user guides, and training materials following communication standards
  • Budget

  • Work with IT and company finance to maintain budgets and purchasing processes
  • Remote site support

  • Provide support to remote locations as assigned
  • Travel

  • Occasional overnight travel up to 5-10%
  • Travel for project work on a volunteer basis
  • Participate in in-person IT support meetings with the North American team (up to 2 times per year for 2-4 days)
  • Qualifications

  • Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience
  • Experience with ServiceNow or other ticketing systems is a plus
  • Active Directory experience is a plus
  • Office 365 administration experience is required
  • PC imaging experience is a plus
  • Experience with Intune or mobile device management is a plus
  • Experience supporting users remotely with mobile devices, PCs, and printers is a plus
  • Location Information :

    You will primarily support your main location (80%+ of the time) and occasionally visit other companies in the Phoenix area that may lack dedicated IT support. You will also cover additional locations during the IT support person's PTO. Flexibility to assist where needed as part of a global IT team is essential.

    Here are the local companies you will likely visit on an as-needed basis :

    Austin Companies - Primary location

    Brewer Companies

    Erickson Companies

    Focus Companies

    LI-MG1