Support analyst Jobs in Henderson, NV

About Us : Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role : Desired candidate is an aspiring IT technical professional who provides superior support to the end-user experience, with modest technical knowledge in areas including : user end support (desktops, laptops, printers and software), application support, networking, network printing, audio / video and telephony (VoIP), mobile device management, Active Directory, Windows and MacOS Operating Systems, and VMWare. This individual would serve as the entry level support for our help-desk, addressing high-volume, simpler issues while escalating complex issues to Tier 2 techs. Education and Experience : 1. High School diploma or equivalent (Degree preferred) 2. 1-2 Years of IT, Help Desk and / or MSP experience 3. Competency Certifications are a plus (Microsoft, VMWare, etc.) CompTIA A+ is strongly weighted. Required Qualifications and Job Description : Excellent inter-personal skills; as good with people as you are with computers Experience providing high quality customer desktop support for desktop applications and devices such as printers; this includes fast response rates and accurate and thorough resolutions to desktop issues Experience providing phone support; with strong awareness of positive phone etiquette Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets) A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff Strong communication, presentation, writing and editorial abilities Strong organizational and time management skills Require limited supervision and direction; drive results, and set priorities appropriately and independently A passion for IT Desired Qualifications : Knowledge of various operating systems including MacOS, Windows, Linux Experience with mobile device management including platforms like Jamf Experience with Jira and other project management platforms Experience with producing support documentation for supported products Experience with basic networking including wireless, wired, security and basic design Experience with corporate applications including Microsoft Office and Adobe applications Experience with the full Google Workspace and Administration Experience with Active Directory account administration Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the servers Familiarity with ITIL a plus Teamwork : A Tier 1 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance. Leadership : Acts in a self-directed manner; takes action before being directed by others or forced by events. Seizes opportunities and is proactive in avoiding potential problems. Opportunity : This is a great chance to grow your skills as an IT tech. By having the opportunity to work with various client issues while being supported by a strong team environment, you will learn a lot, and quick. As such, we are looking for a hard-working fast learner with strong communication skills. Work environment : This position is fully Remote. Compensation :   $18 - $20 per hour Benefits : Health, dental, and vision insurance 401K  Paid time off and holidays Opportunities for career growth and development Training and certification support Powered by JazzHR