Support analyst Jobs in Hialeah, FL

Last updated: 10 hours ago

Promoted

Application Support Analyst

Global Crossing AirlinesMiami, FL, US

Full-time

Job Description – Application Support Analyst 1.Manager of IT (Information Technology).The Application Support Analyst’s role is to deliver support to end users in the organization abou...Show moreLast updated: 13 days ago

IT Support Analyst- Level

Marcum Search LLCDoral, FL

CBIZ is assisting a distribution company in.At least 3 years of Level2 IT helpdesk experience, including onsite desktop, network, and phone support, as well as providing remote support using remote...Show moreLast updated: 30+ days ago

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Residential Systems Support Analyst

First Federal BankREMOTE, FL, United States

Remote

Full-time

Quick Apply

Serve as an essential point of contact for the Residential Systems Support Desk assuring proper.Support the appropriate access for residential systems end-users and customers;.Identify, troubleshoo...Show moreLast updated: 10 hours ago

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Cyber Security Analyst (Customer Ops / Platform Support / MDR)

Human Services IncMiami, FL, United States

$60,000.00–$85,000.00 yearly

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb.Our humble beginnings led to the creation of the Human Defense Platform, the ba...Show moreLast updated: 30+ days ago

Promoted

Support

Salvaje MiamiMiami, FL, US

Full-time

Join our team at SALVAJE, where we're redefining Japanese signature cuisine with a blend of tradition and design, quality, and lifestyle. If you love good food and want to be part of something e...Show moreLast updated: 7 days ago

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DG Beauty Systems Analyst (EDI Support)

DOLCE&GABBANAMiami, FL, United States

Full-time

The Systems Analyst (EDI Support) will be responsible for monitoring and ensuring the accuracy of Electronic Data Interchange (EDI) transactions between SAP ERP, EDI provider (SPS), and the Warehou...Show moreLast updated: 2 days ago

Trade Support & QA Analyst

SourcePro SearchMiami, FL, USA

Full-time

SourcePro Search is conducting a search for a highly motivated and hands-on Trade Support & Quality Assurance Analyst to join a Trading Operations Team in Miami, FL. The ideal candidate will be tech...Show moreLast updated: 30+ days ago

Support Analyst

N. Harris Computer Corporation - USAFlorida, United States

Full-time

System Innovators is seeking an experienced Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products.The s...Show moreLast updated: 30+ days ago

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Application Support Analyst I

Lakeview Loan ServicingMiami, FL, United States

$75,000.00–$80,000.00 yearly

Full-time

POSITION SUMMARY : The Application Support Analyst I is responsible for support for applications used by Bayview business groups. This includes both internally developed applications and vendor COTS ...Show moreLast updated: 1 day ago

Decision Support Analyst (Data Engineer)

Highmark HealthFL, Working at Home, Florida

$90,300.00 yearly

Full-time

This job works closely with customers and design teams in prioritizing data and information requirements.The incumbent provides analysis in the development and support of projects and data analysis...Show moreLast updated: 30+ days ago

Salesforce Support Analyst

RandstadMiami, Florida

$70,000.00–$75,000.00 yearly

Drive Sales Operations Excellence in the Americas : .Spearhead the implementation of streamlined sales administration processes for Americas. Become the go-to expert for demand planning, collaborating...Show moreLast updated: 30+ days ago

Promoted

Analyst

Onyx FundingMiami-Dade County, FL, United States

Full-time

Onyx Funding is a full-service commercial real estate firm based in Miami, FL, with a focus on financing and loan origination. The company is dedicated to delivering best-in-class solutions to real ...Show moreLast updated: 3 days ago

IT - Customer Support Analyst

Axelon Services CorporationMiami, FL

IT - Customer Support Analyst - st Shift.Miami, FL ( days onsite with flexibility for day remote).Bi-lingual in Spanish / English is required. Portuguese is a plus.The Associate Tech Support Agent wi...Show moreLast updated: 30+ days ago

Outreach Support Analyst

VisaMiami, Florida, United States

Design and publish regular MI and analysis to the Client Support and VPL management teams pertaining to the Client Support case load, transaction exceptions rates etc. Publish recommendations to CS / ...Show moreLast updated: 30+ days ago

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Litigation Support Analyst (Entry Level Legal Support) - Security Clearance Required

CACIMiami, Florida

$19.47 hourly

Full-time

Litigation Support Analyst (Entry Level Legal Support).Job Category : Service Contract Act.Minimum Clearance Required to Start : DOJ MBI. Percentage of Travel Required : Up to 25%.Are you looking for a...Show moreLast updated: 3 days ago

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Client Success & Trading Support Analyst- Miami, Florida

CoinRoutesMiami, Florida, United States

Full-time

Client Success & Trading Support Analyst.Location : Miami, Florida .We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one intera...Show moreLast updated: 12 hours ago

Oracle EBS Support Analyst

Beacon HillMiami, Florida

Full-time

We are seeking an individual who has at least 4 years of experience with Oracle EBS support.This person will be responsible for all functional and support related tasks, including troubleshooting, ...Show moreLast updated: 30+ days ago

Support Service Analyst, CBO, Full-Time, Days

Jackson Health SystemMiami, Florida, United States

Jackson Memorial Hospital - Corporate Business Office.North River Drive, 2nd Floor, Miami, FL 33125.Full-Time, Days, Hybrid Schedule. Jackson Memorial Hospital is the flagship hospital for Jackson H...Show moreLast updated: 30+ days ago

IT Application Support Analyst

Hallandale Beach FloridaCity of Hallandale Beach, FL, US

Salary is based on experience and / or qualifications, and is subject to negotiation • •.Provides professional, technical and analytical systems support to all City departments in the administration of...Show moreLast updated: 30+ days ago

Child Support System Modernization Analyst (Bid)

MaximusMiami, FL, US

$110,000.00 yearly

Full-time

Description & Requirements •Position is contingent upon contract award • We are seeking a Child Support System Modernization Analyst to play a key role in transforming our child support en...Show moreLast updated: 4 days ago

Application Support Analyst

Global Crossing AirlinesMiami, FL, US

13 days ago

Job type

Full-time

Job description

Job Description

Job Description – Application Support Analyst 1

Title

Application Support Analyst 1

Reports to

Manager of IT (Information Technology)

Description

The Application Support Analyst’s role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware. This role will also assist and elicit, analyze, specify, and validate the business needs of stakeholders, including end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need.

Responsibilities

Strategy & Planning

Collaborate with project sponsors to determine project scope and vision.
Work with stakeholders and project team to prioritize collected requirements.
Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.

Acquisition & Deployment

Conduct research into software application products and services in support of development and purchasing efforts.

Provide support for the testing of new and existing software applications under development or consideration for purchase.

Operational Management

Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.

Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Maintain and enhance performance of all new and existing software and applications across the organization.

Identify and learn appropriate software applications used and supported by the organization.

Coordinate with department heads to assess departmental application training needs and objectives.

Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.

Participate in daily scrum calls with development team.

Position Requirements

Formal Education & Certification

College diploma or university degree in the field of computer science, information systems, and / or equivalent work experience.

Certifications in a major cloud vendor technology would be considered an asset

ITIL certification would be considered an asset.

Knowledge & Experience

In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including cloud technologies (AWS, Azure, GCP)

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

Knowledge of software development lifecycle, and techniques, including Agile / Scrum would be an asset.

Able to develop and interpret technical documentation for training and end user procedures.

Keep abreast of new technology trends that will drive operational efficiency improvements, enhance the customer experience, and lower costs.

Experience with building and maintaining databases for query and problem tracking.

Good understanding of the organization’s goals and objectives.

Personal Attributes

Highly self-motivated and directed.

Strong sense of urgency

Ability to absorb new ideas and concepts quickly.

Good analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to conduct research into software development and delivery concepts, as well as technical application issues.

Ability to present ideas in business-friendly and user-friendly language.

Very strong customer service orientation.

Excellent written, oral, interpersonal, and presentational skills in the English language

Experience working in a team-oriented, collaborative environment.

Work Conditions

Occasional travel between locations required.

On-call availability

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Location : Miami, FL.

Ability to participate in a hybrid work environment after a predetermined period

Applicants must already have right to live and work in the USA

No agencies please.