Support analyst Jobs in Richardson, TX

Create a job alert for this search

Support analyst • richardson tx

Last updated: 19 hours ago

Application Support Analyst

ADEX CorporationPlano, TX

Full-time

This is a position for Network Support in the IOC FO organization.Job duties include, but are not limited to the following : . Perform Network Operational Support activities per Ericsson guidelines.Pe...Show moreLast updated: 30+ days ago

Service Desk Analyst - Level 1 Technical Support

ZonesRichardson, TX, US

Full-time

When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – ...Show moreLast updated: 30+ days ago

Promoted

Calypso Analyst

Compunnel Inc.Plano, TX, United States

Full-time

Location : Jersey City, NJ / Merrimack, NH / Westlake, TX / Boston, MA.Must have 3+ years of Calypso experience Derivative Trade Processing and Collateral Management domain expertise from a business...Show moreLast updated: 4 days ago

New!

Technical Support Analyst - Lead

Artech LLCPlano, TX

Full-time

We are seeking an experienced Technical Support Analyst - Lead to join our team.This role is critical in ensuring the smooth operation of our technical support services, providing leadership and gu...Show moreLast updated: 19 hours ago

Oracle PMO Support Analyst

PricewaterhouseCoopers Advisory Services LLCHouston,TX

Full-time

SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.These individu...Show moreLast updated: 30+ days ago

Support Executive

TATA Consulting ServicesPlano, TX, United States

Full-time

Desktop Support Engineer • Strong knowledge of Windows and Mac operating systems, including installation and configuration. Familiarity with printers, networks, and network printer installation.Abi...Show moreLast updated: 8 days ago

Promoted

Support Teacher

Primrose SchoolRichardson, TX, US

Full-time

As a Support Teacher at the Primrose School of Breckinridge Park located at 4301 E.Richardson, TX you will help young minds explore, discover and understand the world around them.We are seeking an ...Show moreLast updated: 30+ days ago

Promoted

Support Representative

Bluewater Learning, Inc.Plano, TX, US

Full-time

The Entry-Level Support Team Member will provide first-line support to clients using our products, resolve basic technical issues, assist with product usage, and ensure client satisfaction.With tra...Show moreLast updated: 30+ days ago

Promoted

Administrative Support

Rose InternationalRichardson, TX, US

Full-time +1

Estimated Duration (In months).Administrative, Microsoft Access, Microsoft Excel, Scheduling, SharePoint.Administrative Support experience (3+ yrs). Must have IEX knowledge (1+ yrs); Must have Micr...Show moreLast updated: 14 days ago

Client Support Analyst

VirtualVocationsPlano, Texas, United States

Full-time

A company is looking for a Client Support Center Analyst.Key Responsibilities Develop deep expertise of the platform to help customers troubleshoot and navigate workflows via phone, chat, or case...Show moreLast updated: 1 day ago

Analyst

Fisher InvestmentsPlano, TX, United States

Full-time

Are you interested in a new role where you are part of moving the needle across the Portfolio Management Group (PMG)? Strategic Initiatives is the newest PMG group focused on how to scale our abili...Show moreLast updated: 3 days ago

FP&A Systems Support Analyst

PepsiCoUSA, Texas, Plano

Full-time

PepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and mo...Show moreLast updated: 4 days ago

Senior Developer and Support Analyst

Ampcus IncorporatedRichardson, TX

Full-time

Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries.We are in search of a highly motivated candidate to join our talented team and contribute to our on...Show moreLast updated: 23 days ago

Support Executive

Diverse LynxPlano, TX, United States

Full-time

Ship IT equipment in a timely manner to end-users and offices.Update and maintain computer inventory records in ServiceNow. Provide first-line troubleshooting support via phone, chat, and in-person ...Show moreLast updated: 8 days ago

Promoted

Financial Analyst

Aston CarterAddison, TX, US

Full-time

Analyze new business opportunities, acquisitions, product launches, and growth initiatives by building detailed financial projection models. Support due diligence efforts by preparing comprehensive ...Show moreLast updated: 6 days ago

CB Client Onboarding Administrative Support Analyst

BCforwardPlano, TX, United States

Temporary

CB Client Onboarding Administrative Support Analyst.BCforward is currently seeking a highly motivated.CB Client Onboarding Administrative Support Analyst. CB Client Onboarding Administrative Support...Show moreLast updated: 8 days ago

Credit Support Analyst

JPMorgan Chase Bank, N.A.Plano, TX, US

Full-time

Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the...Show moreLast updated: 6 days ago

Customer Support Analyst

SafeTechCarrollton, Texas, United States

Full-time

Quick Apply

Position : Customer Support Analyst.SafeTech USA, member of the SK AeroSafety Group.The SK AeroSafety Group is a worldwide leader in the. OEM specific service of aviation safety equipmen.North Americ...Show moreLast updated: 15 days ago

Promoted

Business Analyst

Linear Roofing & General Contractors, LLCAddison, TX, US

Full-time

Linear Roofing is a trusted leader in the residential and commercial roofing industry, delivering top-quality craftsmanship and exceptional service across multiple markets.With a focus on integrity...Show moreLast updated: 28 days ago

Credit Support Analyst

JPMorgan Chase & Co.Plano, TX, United States

Full-time

Application Support Analyst

ADEX CorporationPlano, TX

30+ days ago

Job type

Full-time

Job description

DESCRIPTION :

This is a position for Network Support in the IOC FO organization. Job duties include, but are not limited to the following :

Perform Network Operational Support activities per Ericsson guidelines
Perform product and service monitoring of Core & RAN components for an operational network
Provide x support in a control center environment
Raise, assign, and manage network trouble tickets if needed
Isolate problems and engage fix agents for resolution
Manage e-mail notifications for network events
Answer phone calls and route appropriately for network events
Monitor customer care tickets and call volumes
Manage the event status board and network event board
Work under supervisory guidance to ensure network availability
Perform other tasks and assignments as required with mentoring assistance

SCOPE and ACCOUNTABILITIES :

Requires broad knowledge of company, products, processes and / or services

Performs tasks in a range of processes or procedures within defined procedures and guidelines. Tracks performance.

Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.

Train and guide colleagues, customers and / or suppliers.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS :

Minimum of - years of telecommunications network experience

Familiar with call center and operational center requirements and expectations

Good understanding of telecommunications network topology and elements

Familiar with ITIL processes and procedures a plus

Organization and multi-tasking skills are a must

Strong communication skills with an ability to communicate effectively (written and verbal)

Must be able to work varied shifts to include nights and weekends

Must be able to work at office - work from home options are limited

Working level knowledge of Microsoft Office suite of applications.