Support coordinator Jobs in Arlington, TX

For 78 years, Winholt Equipment has been a leading US manufacturer with a global supply chain, offering innovation, experience, quality products, and trusted service. We focus on building strong, cohesive teamwork to achieve our company's future success.

We are looking for a Customer Care Support Coordinator to join our team at our Grand Prairie, TX facility. This role supports the Customer Care department and is 100% in-office.

Responsibilities :

• Assists Customer Care Team to initiate and follow-up with customers (internal and external) to help resolve problems, answer questions, correspondence, and reports.
• Deliver exceptional service to customers keeping with the companies “We Care” philosophy.
• Data entry of purchase orders from customers, RMA’s, and freight claims.
• Provide answers to questions about products, pricing, and availability.
• Process orders taking into consideration delivery dates and inventory levels for fulfillment.
• Answer inbound calls.
• Perform backup support to the Customer Care Department or other departments as needed.
• Follows up on customer orders to ensure deliveries are met.
• Assists with Accounts Receivable in reconciling orders against invoices to ensure prompt payment

Requirements & Qualifications

What We Offer

Physical Requirements

Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. May be required to stoop, kneel, bend, crouch and lift up to 25 pounds.

Winholt Equipment Corp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.