Support engineer • charlotte nc
MuleSoft Integration Support Engineer.Location: Charlotte Area/South Carolina 100% Onsite only.Contract Competencies: Digital: MuleSoft - 10+ years experience required.Integration Platforms: Stron... Show more
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The average salary range is between $ 79,197 and $ 132,727 year , with the average salary hovering around $ 101,520 year .
The average salary range is between $ 55,489 and $ 121,898 year , with the average salary hovering around $ 77,510 year .
Location: Charlotte Area/South Carolina 100% Onsite only
Contract Competencies: Digital: MuleSoft - 10+ years experience required
Key Skills Required:
As a Sr. IT Support Analyst - Integration, you will be responsible for managing and supporting custom API solutions, API Platform management, and solutions integration for the organization. This role requires technical expertise, problem-solving skills, communication abilities, and adaptability to fast-paced environments.
Provide advanced technical support to resolve complex issues related to Mulesoft integrations, including diagnosing and troubleshooting system errors and performance issues.
Work closely with developers to understand the root causes of issues and implement effective solutions.
Manage integrations with other systems and tools to ensure seamless data flow and process automation.
Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.
Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability. Proactively catch and remediate potential issues to avoid end user impact.
Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
Respond to major incidents and demonstrate the skills to identify and solve issues quickly to avoid financial losses. Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix. Work on improving monitoring/alerting to proactively catch known issues.
Manage day-to-day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. Escalates problems to appropriate teams as necessary.
