Support engineer Jobs in San Francisco, CA

Scrum Master and Preproduction Support Engineer (FTE / Hybrid)

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Scrum Master and Preproduction Support Engineer (FTE / Hybrid) to join our team in San Francisco Bay Area, California (US-CA), United States (US).

Job Duties and Responsibilities:

We are looking for someone to work in a hybrid role across Release Management as a Scrum Master and in Preproduction environment support as an engineer.

Release Management role:

Manage Digital releases through SDLC phases testing, compliance, and implementation coordination

Release artifacts managed in Enterprise tools of Jira and ServiceNow

Experienced in managing work as scrum master and project manager

Preproduction Support engineer:

Support of lower environment

Problem Incident support for feature development and release environments.

Would be responsible for coordinating development, DBA, and enterprise partners

Responsible for supporting a variety of testing tasks such as switch enablement, testing down, and debug enabling

Incident support through Enterprise Jira Service Desk

Experienced as a system support/operations engineer

Required Qualifications:

5+ years experience with Agile practices, and frameworks (e.g., Kanban, Scrum, etc.) and workflow, and collaboration tools, such as Confluence, and Jira

5+ years of Experience with human centered design principles

5+ years of Strong risk management leadership skills

5+ years of Strong dependency management skills

5+ years of Ability to communicate effectively, in both written and verbal formats, at all levels of the organization, including senior executive-level leadership

5+ years of Ability to influence and lead organizational change in a dynamic environment

5+ years of Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

5+ years of Experience working with and leading delivery teams

Comfortable with ambiguity and facilitating discussion to explore the best possible solutions and possess the ability to lead

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $83,520.00 - $125,280.00. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.