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Support engineer Jobs in USA

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Support engineer • usa

Last updated: 23 hours ago

Support Engineer

Transform9Birmingham, AL, US
Full-time
Quick Apply

Transform9 is at the forefront of revolutionizing healthcare access and patient communication through our cutting-edge conversational agent platform.Our mission centers on ensuring that patients ca... Show more

Technical Support Engineer

acre securityUS
Full-time
Quick Apply

Technical Support Engineer Location:  Dublin (IE)               Languages: Excellent communication skills in English and German – any additional l... Show more

Cloud Support Engineer

Zachary PiperReston, VA
Full-time

Join Our Team as a Cloud Support Engineer.Are you a skilled cloud professionalseeking an opportunity to make a real impact?ZPS is seeking a qualified candidate to support a US Government Customer.C... Show more

Product Support Engineer

Intuitive SurgicalSunnyvale, CA, United States
$162,000.00 yearly
Full-time

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at.We’re a team of engineers, clin... Show more

Technical Support Engineer

Franklin ElectricFort Wayne, Indiana, US
Remote
Full-time
Quick Apply

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to c... Show more

Founding Support Engineer

NuclearnPhoenix, Arizona, United States
Full-time +1

AI-powered software for the nuclear and utility industries—tools that keep critical infrastructure reliable, efficient, and safe.Our software integrates AI-driven workflow, documentation, and resea... Show more

Technical Support Engineer

Irium - MexicoEstados Unidos, US
$62,000.00 yearly
Full-time
Quick Apply

Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies.Some of our clients in Mexico are I... Show more

Technical Support Engineer

AkuityRemote, California, United States
Remote
Full-time

Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.Develop deep technical expertise in GitOps, Argo, and ... Show more

Technical Support Engineer (Customer Support)

Magnus MonitorsUS
$30,000.00 yearly
Full-time

Technical Support Engineer - Job Description</strong></p><p><br></p><p><strong>About Us</strong></p><p>Magnus Monitors is a leading-edg... Show more

Support Engineer

Applied Business SoftwareHuntington Beach, California, United States, 92647
$85,000.00 yearly
Temporary
Quick Apply

About Applied Business Software, Inc.Applied Business Software, Inc.ABS), the maker of The Mortgage Office®, is the industry leader in private lending and loan management technology.Since 1978, our... Show more

Field Support Engineer

Quecon Inc.Washington, DC, USA
Full-time
Quick Apply

Field Technicians/Engineers to support the Federal Aviation Administration.Qualified candidates will perform a variety of duties to support the FAA customer in achieving both their short- and long-... Show more

Customer Support Engineer

Johnson Service GroupKennesaw, FL, US
$22.00 hourly
Full-time
Quick Apply

Schedule: Monday-Friday, 8-hour standard day.Execute, support, and lead the delivery of Energy Management Solutions to customers.Working independently under the direction of the BAS Specialist Supe... Show more

Support Engineer I

LaserficheRemote, Arizona, United States
Remote
Full-time

Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.Maintain personal and departmental case load by responding to and working on cases within stated... Show more

Support Engineer

Conch Technologies IncConcord, CA, United States
Temporary
Quick Apply

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Manufacturing Support Engineer

Diversified Services Network, Inc.Waco, TX, US
Full-time
Quick Apply

Diversified Services Network, Inc.We offer full benefits, PTO, 401k, and more! If you're looking to grow your career in engineering within a stable and extremely reputable Fortune 100 organization ... Show more

Support Engineer

Aditi ConsultingPlano, TX
Full-time

The main function of the support engineer is to support engineering projects by adapting and applying engineering techniques, conducting tests and inspections, and preparing reports and calculation... Show more

Support Engineer

Support Engineer

Transform9Birmingham, AL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Transform9 is at the forefront of revolutionizing healthcare access and patient communication through our cutting-edge conversational agent platform. Our mission centers on ensuring that patients can connect with their healthcare providers seamlessly, improving both access and experience. We are looking for a dedicated Support Engineer to join our team and play a pivotal role in delivering exceptional support to our clients and their users. In this role, you will troubleshoot technical issues, provide solutions, and ensure that our platform runs smoothly for healthcare professionals and patients alike. You will work closely with our development and product teams to report and resolve any bugs while contributing to improving our support documentation and resources.


Responsibilities

  • Serve as the primary point of contact for technical support inquiries from clients, resolving issues efficiently and professionally.
  • Troubleshoot and diagnose technical problems related to the Transform9 platform and its integration within client systems.
  • Provide timely and effective solutions to enhance user satisfaction and maintain high service levels.
  • Document support tickets, track issues, and provide clear updates to clients throughout the resolution process.
  • Collaborate with internal teams to escalate issues and provide feedback on platform functionality for continuous improvement.
  • Contribute to the creation and maintenance of support materials, FAQs, and training resources for the client teams.

Requirements

  • Experience in a technical support role, preferably in software or technology, with a strong understanding of customer service principles.
  • Proficient in troubleshooting technical issues and providing solutions in a timely manner.
  • Strong communication skills to articulate technical concepts effectively to a non-technical audience.
  • Familiarity with healthcare systems, applications, or software integration is a plus.
  • Ability to work independently and collaboratively within a team environment.
  • Experience with ticketing systems and support documentation is preferable.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Free Food & Snacks