A company is looking for a Manager of Technical Support.Key ResponsibilitiesOversee a specialized support team, managing support requests, troubleshooting, and issue resolutionLead, coach, and train support agents to meet performance metrics and manage high-priority customer escalationsCollaborate with cross-functional teams to prioritize and resolve critical issues, driving team engagement and process improvementsRequired Qualifications5+ years of experience in B2B SaaS Technical Support2+ years of experience leading and coaching a teamExperience working with Engineering and QA teamsExperience troubleshooting CRM systemsFamiliarity with ticketing systems such as Zendesk or Intercom