Support manager Jobs in Tuscaloosa, AL

IT Support Analyst

Administration

Monday-Thursday; 7:30am-5:30pm; Friday; 8:00am-12:00pm & On-Call Rotation

- Tuscaloosa, AL -

---

Competencies:

• Detailed knowledge and understanding of computer hardware and telephone/telecommunications systems required.
• Must be skillful in the use of precision hand tools used in computer adjustments and repair.
• Must possess excellent time management organizational, and documentation skills.
• Must possess a positive attitude in dealing with people.
• Must be able to work independently on assigned tasks.
• Must possess ability use or learn crystal reports and or SQL.
• Must possess the ability to use MS Office applications including (Word, Excel, Outlook, Access, Power Point).
• Must possess knowledge and general understanding of Healthcare Applications and Hardware Systems.

---

Essential Functions/Responsibilities:

• Serves as a key resource between departments and Information Technology Department.
• Assist users with PC and phone operations, i.e. log-in, voicemail, general user information.
• Provides end users access to the network and programs, activating or deactivating user accounts as necessary.
• Set up computers, desk phones, or mobile devices for staff as requested, relocating as needed, load software.
• Set up printers and fax machines as requested.
• Respond to user requests in a timely manner and document accordingly.
• Assist with knowledgebase documentation for department and agency.
• Serves as a resource for all IT tasks and projects with a focus on higher end / advanced solutions.
• Serves as a training resource and mentor employees.
• Participates in on-call and weekend coverage.
• Train supervisors and staff on system changes and updates as needed.
• Ability to work effectively as part of a team and coordinate team members and system users.
• Ability to multitask and prioritize tasks to meet deadlines.
• Communicate regularly and effectively with team members and supervisor.
• Ensure that all assigned duties are implemented according to Indian Rivers Behavioral Health policies and procedures.
• Ensure that all assigned duties are implemented according to Department of Mental Health policies and standards.
• Ensure all safety, fire prevention, and health measures are followed while on duty.
• Responsible for developing, writing, and maintaining monthly and on-demand reporting to various departments and agencies.
• Maintain communication and awareness of current Organization events by reading memos, emails, bulletin boards, and communication logs.
• Work independently and/or with teams to complete assigned tasks and projects accurately and in a timely manner with minimum supervision.
• Support Organizational Code of Conduct, Standards Compliance, HIPAA, and Security Programs by ensuring job tasks are performed in a legal and ethical manner, assessing the work area for non-compliance and notifying the supervisor, manager, Executive Director or designee as appropriate, and maintaining training requirements and understanding that training is a required condition of employment.
• Maintain the confidential nature of all consumer and Organization related activities by not divulging information outside the facility, discussing information within the facility on a need-to-know basis, acknowledging policy annually by signing confidentiality statement, and by referring media and general inquiries to the Executive Director.
• Adhere to attendance and punctuality policy by allowing adequate time to arrive, clock-in and assume responsibilities at designated time, adhering to meal and break times and making timely requests for annual leave and reporting the need for sick leave in accordance with policy.
• Demonstrate the skills necessary to keep the business operations of Indian Rivers on task and up to date.
• Devote 40 hours per week to the completion of duties as outlined in the job description. More than 40 hours of work per week may be required to meet job responsibilities and deadlines.
• Comply with all standards related to safety and health by maintaining current TB Test, CPR/First Aid, CPI, and by reporting infections and on-the-job injuries in accordance with policy.
• Identify opportunities for improving the quality of services provided by the department and the organization.
• All other duties and responsibilities as assigned by the Supervisor or Executive Director.

---

Minimum Qualifications:

---

Full-Time Employee Benefits:

• Associate's, technical, or non-IS Bachelor's degree and minimum one year IS experience OR
• Bachelor's degree in CS/CIS/MIS OR a minimum of 5 years relevant IT experience.
• EHR Vendor Certification may be required to be obtained and maintained.
• Experience in Microsoft Office and Microsoft Applications preferred.
• Experience in IT Support for Hardware and Software.
• Current Alabama driver's license and good driving record as defined by Indian Rivers' policy.
• Must be able to read, write legibly, speak, and comprehend English.

• Blue Cross Blue Shield Medical Insurance

• Employees Retirement System of Alabama

• Prescription Drug Coverage

• Mileage Reimbursement

• Paid Time Off

• Voluntary Dental, Vision, and Life Insurance

  ---

  Indian Rivers is an Equal Opportunity Employer
  This Employer participates in E-Verify