VirtualVocationsAnn Arbor, Michigan, United States
10 days ago
Job type
Full-time
Job description
A company is looking for a Support Specialist I - Tier 1 to join their Customer Support team.Key Responsibilities : Responding to customer inquiries via chat, email, or phone during business hoursProviding first-touch resolutions and escalating issues as necessaryMaintaining product expertise and contributing to support resourcesRequired Qualifications : 1+ years of related customer support experienceExperience with technologies such as Salesforce, Wordpress, and JIRAFamiliarity with SaaS solutions and enterprise-level customers is a plusGeneral understanding of the Real Estate Industry preferred4-year degree preferred