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Support specialist Jobs in Henderson, NV

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Support specialist • henderson nv

Last updated: 1 day ago
Solar Customer Support Specialist

Solar Customer Support Specialist

Sol-Up, LLCLas Vegas, NV, United States
Full-time
The Solar Customer Support Specialist provides exceptional service to customers by addressing inquiries, resolving issues, and offering support related to solar products and services.This role invo...Show moreLast updated: 20 days ago
Remote Client Support Specialist

Remote Client Support Specialist

TurboTaxLas Vegas, Nevada
Remote
Full-time
Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago
  • Promoted
Onboarding and Credentialing Field Support Specialist I

Onboarding and Credentialing Field Support Specialist I

AmergisLas Vegas, NV, United States
Full-time
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our exte...Show moreLast updated: 18 days ago
  • Promoted
Sales Support Specialist

Sales Support Specialist

Whitecastle Tours IncLas Vegas, NV, US
Full-time
Works with clients in identifying their needs and problems in order to promote appropriate company products and services. Manages and grows existing accounts.Sells additional services to clients.Con...Show moreLast updated: 30+ days ago
  • Promoted
Client Support Specialist

Client Support Specialist

TeesnapLas Vegas, NV, US
Full-time
Are you looking for an exciting opportunity to join a fast-growing technology company and become part of the Teesnap family? Do you thrive in a dynamic environment and have a passion for providing ...Show moreLast updated: 30+ days ago
  • Promoted
Solar Customer Support Specialist

Solar Customer Support Specialist

Sol-UpLas Vegas, NV, US
Full-time
The Solar Customer Support Specialist provides exceptional service to customers by addressing inquiries, resolving issues, and offering support related to solar products and services.This role invo...Show moreLast updated: 19 days ago
Back Office Support Specialist

Back Office Support Specialist

FoundeverLas Vegas, Nevada, US
Full-time
Back Office Support Specialist.Back Office Support Specialist.Back Office Support Specialist.Foundever Las Vegas is hiring a Back Office Customer Support Specialist. This is a crucial role that prov...Show moreLast updated: 22 days ago
  • Promoted
Psychiatric Support Specialist

Psychiatric Support Specialist

Healthy MindsLas Vegas, NV, US
Full-time
Psychiatric Support Specialist.Location : Las Vegas, NV Job Type : Full-Time Schedule : Monday - Friday, Day Shift.Join the team that's changing mental health care in Nevada.Healthy Minds is on a miss...Show moreLast updated: 2 days ago
  • Promoted
Victim Support Specialist

Victim Support Specialist

Tort Intake ProfessionalsLas Vegas, NV, US
Full-time
We are looking for experienced and compassionate Social Workers to work on behalf of attorneys to assist with gathering information from victims of sexual abuse. Due to the sensitive nature of the i...Show moreLast updated: 30+ days ago
Life Support Specialist - Overnight

Life Support Specialist - Overnight

Shark Reef Aquarium at Mandalay BayLAS VEGAS , NV
Full-time
The SHOW comes alive at MGM Resorts International.Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being ...Show moreLast updated: 21 days ago
School Support Specialist

School Support Specialist

Boys TownPrimary Location : Las Vegas, Nevada
Full-time
Provides administrative intervention for students with behavioral problems and facilitates use of educational system opportunities and resources. MAJOR RESPONSIBILITIES & DUTIES.Provides administrat...Show moreLast updated: 30+ days ago
  • Promoted
Onboarding and Credentialing Field Support Specialist I

Onboarding and Credentialing Field Support Specialist I

Amergis Healthcare StaffingLas Vegas, NV, United States
Full-time
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our exte...Show moreLast updated: 18 days ago
  • Promoted
Sales Support Specialist

Sales Support Specialist

Nevada Corporate Headquarters Inc.Las Vegas, NV, US
Full-time
Nevada Corporate Headquarters, Inc.We are dedicated to delivering exceptional customer service and.We are currently seeking a highly organized and personable. Job Description : As an Appointment Sche...Show moreLast updated: 8 days ago
Student Support Specialist - ABQ

Student Support Specialist - ABQ

New Mexico Highlands UniversityLas Vegas, NV, United States
Full-time +2
Position Student Support Specialist - ABQ Full Time / Part Time Full Time Job Type Regular Position Summary Interested in working in a dynamic, student-centered environment with education benefits? ...Show moreLast updated: 30+ days ago
  • Promoted
Product Support Specialist, eGaming

Product Support Specialist, eGaming

Arrow International IncHenderson, NV, US
Full-time
Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions.We produce and distribute a wide array of products including consumables (pull t...Show moreLast updated: 1 day ago
Fleet Support Specialist

Fleet Support Specialist

NuroLas Vegas
Full-time
Nuro exists to better everyday life through robotics.Founded in 2016, Nuro has spent eight years developing autonomous driving (AD) technology and commercializing AD applications.The Nuro Driver™ i...Show moreLast updated: 11 days ago
Technical Support Specialist

Technical Support Specialist

HoneywellLas Vegas, Nevada, United States
Full-time
Innovate to solve the world's most important challenges.Honeywell Buildings Technology (HBT) is a leader in building automation, fire, security, energy management, and software.Our vast base of ser...Show moreLast updated: 30+ days ago
Dispatch Transportation Support Specialist

Dispatch Transportation Support Specialist

dbschenkerHenderson, Nevada, USA
Full-time
The Dispatch Transportation Support Specialist helps coordinate shipments according to customer instructions (SOP’s), and ensures cost compliance follows regulations and established internal polici...Show moreLast updated: 11 days ago
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Solar Customer Support Specialist

Solar Customer Support Specialist

Sol-Up, LLCLas Vegas, NV, United States
20 days ago
Job type
  • Full-time
Job description

Job Type

Full-time

Description

Job Summary

The Solar Customer Support Specialist provides exceptional service to customers by addressing inquiries, resolving issues, and offering support related to solar products and services. This role involves responding to customer questions, troubleshooting technical problems, and ensuring a positive customer experience throughout the lifecycle of their solar systems.

Role Responsibilities

Customer Interaction :

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner by assessing hardware, software, and network related issues on solar systems.
  • Provide detailed information about solar products, services, and installation processes.
  • Enthusiastically assist customers with understanding their solar energy systems and usage.
  • Issue Resolution :
  • Diagnose and troubleshoot technical issues with solar systems.
  • Coordinate with technical support and field service teams to resolve customer issues.
  • Determine the validity of product replacement requests and minimize replacements.
  • Follow up with customers to ensure satisfactory resolution of their concerns.

Account Management :

  • Update customer accounts with relevant information, service records, and notes.
  • Process orders, service requests, and warranty claims.
  • Assist customers with billing inquiries and payment processing.
  • Education and Support :

  • Educate customers on solar energy benefits, system maintenance, and energy-saving tips.
  • Provide guidance on monitoring and optimizing solar system performance.
  • Create and update support documentation, FAQs, and troubleshooting guides.
  • Feedback and Improvement :

  • Gather customer feedback and relay it to the appropriate teams for product and service improvements.
  • Identify recurring issues and suggest solutions to enhance customer satisfaction.
  • Participate in training sessions to stay updated on product knowledge and customer service best practices.
  • Essential Duties :

  • Use designated system applications to manage various aspects of the job (Google Workspace, Mac OS, CRMs)
  • Demonstrate a pleasant and professional disposition with each customer and employee.
  • Represent Sol-Up and our brand with professionalism, integrity, and passion.
  • Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
  • Performs other duties as assigned.
  • Requirements

    Qualifications

  • Typically requires a High School diploma or equivalent with at least 1-2 years of customer service experience, preferably in the renewable energy or technology sector. Experience with solar energy systems and products is a plus.
  • MacOS and Google Workspace apps experience preferred.
  • Strong problem-solving and analytical abilities.
  • Effective organizational and prioritization skills, able to work in a fast-paced environment and balance tasks.
  • Strong written and verbal communication skills to effectively communicate with employees at all levels of the organization, customers, as well as external stakeholders.
  • Excellent interpersonal skills to build and maintain positive relationships with employees, management, and external contacts.
  • Must have reliable attendance and transportation to the office.
  • Authorized to work in the United States.
  • Physical Requirements

    Must be able to :

  • Lift or carry up to 30 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the office with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external clients and contacts.
  • Ability for prolonged periods of time to sit, walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors of the office, be exposed to various environmental factors such as, but not limited to, noise, dust, fragrance aromas.
  • We recognize and appreciate the value and contributions of individuals with diverse backgrounds and welcome all qualified individuals to apply. Sol-Up is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
  • Compensation :

  • 18 - $22 per hour, based on experience and abilities
  • Discretionary bonus opportunities, based on performance
  • Schedule :

    Full-time, at least 40 hours per week Monday through Friday in the office

    Benefits :

    Medical, dental, vision insurance

    Life and supplemental health insurance

    401k retirement plan and company match

    Employee assistance program

    Paid time off and paid holidays

    Discretionary bonus plan based on eligibility

    Business referral bonus

    Gym membership reimbursement

    About Sol-Up

    Sol-Up has been the backbone of cutting-edge technology while helping revolutionize solar engineering since 2009. We have been installing heterojunction technology on almost all our residential projects due to its superior efficiency and performance under extreme heat conditions. Sol-Up is committed to providing the latest solar energy system technologies at affordable prices in various markets such as Reno, NV, Boise, ID, and Southern California.

    Sol-Up is more than Las Vegas's premier provider of solar and battery storage systems including solar panels, Tesla Powerwall, and solar installation of solar systems. Sol-Up also offers Tesla Energy Tesla Solar Inverters and Tesla Powerwall 2,Tesla Powerwall+, and the Tesla Powerwall 3.

    We are a full-service energy solution and conservation company offering top-tier products since 2009. Engineering is our foundation, and we thoughtfully design each system with passion and purpose, customizing your design with your high energy - power bill in mind, not an average power bill. We want to hit your usage with a knockout punch from the Nevada sun.

    Our NABCEP Certified (the highest Solar Certification) Team provides honesty and integrity when designing your system with cutting edge solar technologies and competitive prices without compromise using our preferred Meyer Burger solar panels, SolarEdge, Tesla, and Enphase Inverter, Amana, HVAC or ProVia windows and doors. We have the proper solution for every household. Bundle up your solar system and save today!

    Salary Description

    18 - $22 per hour