Support specialist Jobs in Miami fl

The Marketing Support Specialist will train MSP partners on how to successfully execute marketing strategies as defined in our Marketing Blueprint. The CEPA will be the sales and marketing point of contact working directly with employees at each MSP to lead training in the effective execution of our proven marketing strategy. This role is critical to ensure satisfaction and retention across thousands of MSPs.

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Point of contact for all marketing activities, including webinars, sales strategies, Go-To-Market strategy sessions and other revenue-driving activities.
• Coaching / aligning partners to a proven framework for marketing success.
• Ensure client satisfaction by responding promptly to customer inquiries via phone, email and Zoom meetings.
• Manage time effectively to hit daily and weekly metrics re : meaningful and insightful conversations that produce high customer sat scores.
• Maintain a strong knowledge base of the entire suite of products and pricing and educate clients on the product advantages.
• Exercise discretion and independent judgement in determining solutions to relationship issues with client.
• Manage client escalations and coordinate internal resources to ensure timely resolution.

WHAT YOU’LL BRING :

YOUR REWARD :

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!

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