Support technician Jobs in Frisco tx

Why SONDA?

Digital transformation is SONDA's expertise. Our technological solutions can solve our customers' challenges innovatively and sustainably. As a result, these solutions benefit human well-being.

In Latin America and the United States, we have successfully implemented our solutions in over 3,000 cities across 12 countries. As part of our commitment to our customers, we support them throughout their digital transformation journey.

With a large team of professionals specializing in different industries, we can better understand organizational challenges. We provide them with flexible and efficient solutions and services.

Client Support Engineer is the point of reference to solve associates’ technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops / laptops, phone systems, video conferencing, and mobile devices). You will also journal your work in our ticketing system and contribute to our integrated knowledge base so others can receive help from your solutions. We’re looking for someone friendly, knowledgeable, and able to break down technical jargon into user-friendly language. Because this role serves as the “Face of IT”, your ability to work collaboratively alongside other technology teams is important.

End User Support

• Office productivity applications, including Microsoft Office, Outlook, & Teams, Adobe, etc.
• Apple and Android mobile devices
• Dell laptops, desktops, monitors, and other peripherals
• General IP / Wi-Fi network knowledge
• Basic network knowledge, including IP, DNS, DHCP, Routing, Switching, Wi-Fi
• Intermediate knowledge of installing and uninstalling applications using GUI and command line
• Basic understanding of break-fix troubleshooting specific applications, including internally developed and 3rd party applications.
• Intermediate understanding of Active Directory, Azure AD & Exchange Online including managing users, groups, and computers
• A / V and Conference Room Equipment
• Network and local printers.
• Junior level
• 1-2 years of experience, experience in enterprise with 500+ users are preferred

Mid-level

Senior Level (Additional Skill)

Florida, Texas, Georgia, North Carolina, South Carolina, New York, Pennsylvania, California.