Switchboard operator Jobs in New York, NY

parttime

Job Title : Switchboard Services Associate

Reports To : The Switchboard Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview :

This position provides exceptional service by greeting and assisting all visitors and answering inbound calls and overseeing switchboard needs. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail / shipping operations, hospitality, and general office / facilities work based on operational needs to provide a top tier customer experience.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Main Functions :

• Primary Function : Answers and properly routes global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
• Answers all calls / correspondences and provides an exceptional customer service experience for all incoming / outgoing visitors.
• Light facilities / hospitality work : performs hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens / service areas with supplies. May be asked to help set up / take down conference rooms for meetings / events.
• Mail Service : will be cross trained to assist mail services as needed. This includes, but is not limited to sorting / distributing mail, and receiving / tracking packages.

Duties and Responsibilities :

Competencies :

Qualifications and Education Requirements :

Physical Demands :

Travel : None or Negligible

Other Duties :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range

16.50-$16.50 USD

WHAT WE OFFER

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by law.

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