The Transportation System Analyst contributes functional and technical skills to develop and support Oracle’s Transportation Management solution with an emphasis on enhancing and simplifying the user experience, issue resolution and data management.
Responsibilities
Act as a subject matter expert to assist end users with Tier 2 incident troubleshooting and support requests including rate management
Responsible for troubleshooting OTM errors to include but not limited to planning issues, mileage discrepancies, special rate scenarios, equipment database integration errors
Recognize and analyze trends in support incidents and requests, make recommendations for permanent solutions
Support end users with training and development in operational processes and planning best practice
UI development to enhance the user experience and simplify the planning process
Participate in solution testing for new and modified OTM enhancements
Assist with data implementation supporting the rollout of OTM to APG companies
Facilitate working sessions and other project related activities as required
Support the rollout of optimizer to include ongoing maintenance and support
Requirements
Strong problem solving, organizational and communication skills are critical
Ability to work independently with strong prioritization and time management skills; must be able to work within tight deadlines
Collaboration with cross functional teams to align business requirements
Knowledge of basic SQL execution and desire to advance skills
Advanced excel skill are necessary
Willingness to learn various programs and software to enable scalability and ability to create efficiencies across functions
Office Suite to prepare and analyze data, communicate electronically, and assist in the preparation of documents and presentations
2+ years of experience in support and development of a TMS solution, preferably OTM
Bachelor’s degree in Business, Supply Chain Management, Information Systems or other related field
Travel required up to 25%
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion