Design, Implement, Project Manage, Document, Support, and Train on new and existing IT systems
Promote cohesiveness in the office environment
Support day-to-day operations
JOB DUTIES
Effective written and verbal communication
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Demonstrate expert-level problem solving and decision-making skills
High-level escalation for troubleshooting and system outages
Maintain necessary skills and knowledge to coordinate workflow
Promptly address and resolve incoming incidents and requests within agreed upon time frames
Develop documentation to incorporate proper processes and procedures as standards
Monitor deliverables and ensure timely completion of projects
Lead, supervise and complete special projects
Lead in professional development and training activities
Technical leadership and mentorship of other Information Technology staff
Prioritize and multitask effectively
Provide excellent customer service
Provide peer mentoring, training to coworkers in clear non-technical language
Evaluate existing systems and provide technical direction to systems engineers, systems administrators, and service desk
Establish, configure, test, and maintain operating systems, servers / storage, networking, application software, and system management tools
Plan and implement systems automation as required for better efficiency
Occasional travel to remote offices and the data center
Afterhours work as needed for system upgrades and outages
Participate in on-call rotation
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
Minimum 3 years IT Systems Engineering experience in a Microsoft environment
Associate Degree in Information Technology or equivalent experience
Demonstrated expert-level knowledge in 3 or more of the following : Exchange Server / Exchange Online, Skype for Business, Windows Server, IIS, System Center, SQL Server, Azure, system / network monitoring, and SharePoint
Be able to successfully pass a background screening
Ability to work flexible and / or extended hours, if needed, to meet the job requirements.
Employees must provide their own reliable internet if working a remote / hybrid position.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.