Location: Calgary, AB, Canada
Job Type: Contract
Date: 6/9/2022
Job ID: MT66538669
Category: Information Technology
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Join a top employer and advance your career. Our client, a leader in their field, has partnered with David Aplin Group to hire a Technical Analyst to be the main contact for the support, implementation, and sustainment of their mine engineering systems.
This is a 12-month, remote contract. It is available to candidates in Calgary, AB.
Perks & Benefits:
Remote contract.
Responsibilities:
Provide Tier 1 & 2 support for incidents related to Engineering systems and work with vendors and other team members to bring incidents to resolution
Ability to diagnose & address application issues. Comfortable operating in a support capacity for business-critical tools, applications, and expert systems; leveraging vendor support to detect and resolve high priority issues
Perform change control, Incident resolution, quality assurance, and testing, knowledge base updates, and implementation of releases and updates to engineering systems
Inform & action project plans by providing a detailed description of requirements and achieving deliverables
Lead requirements sessions with SMEs and other technical and business stakeholders. Gather and document business/technical requirements for all aspects of projects
Inform & action project plans by providing a detailed description of requirements and achieving deliverables
Utilize/analyze/investigate material available in confluence/DevOps/prior submitted tickets to map out theoretical plans
Able to lead and execute the implementation of the project of up to 6 months of work and prioritize workload to work on requests across several customers and systems
Develop and execute test plans to ensure the project delivers on the requirements and is compliant with audit needs
Identify and coordinate organizational change needs
Production of documentation to support these projects in the form of user guides, communications, awareness campaigns, knowledge base articles, and policies
Qualifications:
Minimum of 5 years in the IT industry within a large corporate enterprise environment
Solid understanding of Microsoft products, including Microsoft Windows Server, Windows 10, Active Directory, and SQL Server including SQL Server Reporting Services Report Development
Software development/system configuration experience with a SQL Server database environment
Ability to diagnose & address application issues. Comfortable operating in a support capacity for business-critical tools, applications, and expert systems; using vendor support to detect and resolve high priority issues
Experience with client-server applications
Excellent problem-solving skills are required and the ability to work remotely with little supervision is essential
SCCM Familiarity. Familiar with ITIL or change management processes
Experience with procedural mapping for implementations, configuring checklists & crafting a process for flawless implementation
Feels comfortable working in a high pace, uncertain environment. Has excellent interpersonal, written, and oral communication skills
Demonstrated advanced facilitation skills with the ability to effectively manage and conduct meetings and training sessions with a large and diverse audience
Ability to implement multiple tasks in a fast-paced environment
Ability to communicate effectively professionally with a diverse group, including executives, managers, and subject matter experts.
Job ID: MT66538669
If you are interested in this position and meet the qualifications, apply today! We thank all applicants; however, only those who are authorized to work in Canada or are selected for an interview will be contacted.
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