Technical assistant Jobs in Phoenix, AZ

Qualifications :

• B.S. in Biomedical Engineering Computer Engineering or equivalent life sciences (i.e. Biology Neuroscience) or STEM field.  Two year  Associates degree with relevant clinical / technical support experience may also be considered
• High comfort level with software and technology in general
• Previous experience in any type of customer service role is preferred
• The ideal candidate accepts ownership for effectively solving  customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
• Excellent written and verbal communication skills in English. Additional fluency in Spanish and / or Portuguese will be a plus
• Strong phone and verbal communication skills along with active listening
• Detail oriented individual with strong problem solving skills
• Must be a self-starter working without close supervision and be able to complete tasks on time according to established policies and procedures
• Strong sense of professionalism with the confidence and adaptability to different personality types including senior management
• Ability to multi-task set priorities and manage time effectively
• Works well in a team environment and individually
• Ability to travel 20% for training during the first six months. Travel for 10% thereafter

Additional Information :

In return for the experiences listed above we will provide a business casual environment competitive compensation package including medical dental life LTD STD and matching 401k benefits and much more.

Visit us at :

Brainlab Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

Covid-19 vaccination including applicable booster(s) may be required if the position requires onsite presence at Brainlab customer sites. Legally allowed exemptions may apply.

Brainlab participates in E-Verify more information can be found  here. To also review the EEO Law Poster please  click here.

If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process please send a request to  .

Remote Work : Employment Type :

Full-time

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Experience : years

Vacancy : 1