Technical business analyst Jobs in USA

BridgePhase is a software engineering company focused on designing building securing and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential achieve amazing results and advance the mission of our Federal Government. We do this by providing an environment that fosters growth innovation collaboration and delivery excellence needed to achieve successful and lasting IT modernization. With BridgePhase federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nations most critical objectives.

BridgePhase is seeking a Technical Business Analyst / Customer Liaison to join our team supporting the Department of Homeland Security (DHS). This role serves as the critical bridge between federal stakeholders end users and technical delivery teams combining deep requirements analysis expertise with strong customer engagement and communication skills. The ideal candidate excels at translating complex business needs into actionable technical requirements while ensuring stakeholder priorities feedback and expectations are clearly understood and addressed throughout the development lifecycle. This is a remote position.

In this position you can expect to :

• Analyze and document complex business and technical requirements for system enhancements
• Serve as the primary point of contact between end users federal stakeholders and the development team
• Facilitate requirements gathering workshops stakeholder interviews and user feedback sessions
• Translate business needs into detailed functional and non-functional requirements
• Develop user stories acceptance criteria process flows and workflow documentation
• Gather synthesize and prioritize customer feedback from multiple sources and stakeholder groups
• Conduct gap analysis between current system capabilities and future state requirements
• Trace requirements through design development testing and deployment phases
• Document customer needs issues and enhancement requests in actionable formats
• Collaborate with technical architects and developers to ensure feasibility of proposed solutions
• Support backlog refinement and provide ongoing clarification on requirements
• Coordinate and support user acceptance testing and stakeholder validation activities
• Track and communicate the status of customer requests enhancements and development initiatives
• Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
• Develop and maintain customer-facing documentation FAQs and knowledge base materials
• Support change management initiatives and adoption activities
• Ensure requirements and customer needs align with federal compliance security and accessibility standards
• Interface regularly with federal stakeholders to communicate progress risks and outcomes

As with any technical environment the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.

Preferred Experience and Qualifications :

Strong technical and functional expertise in :

Demonstrated ability to :

Working knowledge and familiarity with :

Nice to Have (Strong Plus) :

While weve outlined our ideal candidate we recognize that talent comes in many forms. If you dont check every box but bring strong analytical skills exceptional communication abilities and a passion for supporting impactful government systems we strongly encourage you to apply. We value professionals who demonstrate curiosity adaptability and a commitment to delivering clarity and value in complex environments. Our team thrives on diverse perspectives and experiences.

About Our Company :

At BridgePhase our values shape our culture and guide our actions. We act with integrity honesty and respectearning trust and fostering collective success. We are critical thinkers and problem solvers driving innovation and positive disruption to solve hard challenges at speed and scale. Our work is characterized by courage compassion commitment and teamwork. We apply disciplined engineering principles and a proven agile approach to deliver flexible simplified durable and high-performing solutions with lasting impact. Additionally we invest in our communities through strategic charitable initiatives empowering our employees to make meaningful contributions to causes they are passionate about.

Our Benefits :

We pride ourselves on providing top-tier benefits that rival those found in larger organizations. Some of the perks our team enjoys include :

Required Experience :

Senior IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1