Technical product manager Jobs in Lowell, MA

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are hiring a Global Technical Manager-UPW UV

Job Summary :

The Global Technical Manager - UPW UV is responsible for leveraging deep expertise in ultraviolet (UV) technology and the Ultra-Pure Water (UPW) industry to drive global growth across Xylem's UV treatment portfolio. This role plays a critical part in expanding the combined UV business and may also support growth initiatives for complementary Xylem technologies used alongside UV systems.

In this position, the Global Technical Manager provides advanced technical support to sales activities, primarily focused on Total Organic Carbon (TOC) reduction and other UPW applications. The role is responsible for evaluating customer requirements for small to large-scale projects, developing technically sound solutions, and performing system calculations using established engineering tools. This individual also serves as the primary point of contact for onsite troubleshooting, system optimization, and technical customer support.

This role requires consistent communication with both the sales organization and customers to ensure Xylem's UV solutions achieve optimal performance. As UV technology is a core area of global leadership for Xylem, this position is essential to delivering best-in-class technical expertise. Additionally, the Global Technical Manager plays a key role in executing Xylem's strategy for world-class UPW validation programs, working cross-functionally to implement, promote, and maintain validation schemes across global customer sites.

Responsibilities:

• Work closely with field sales teamsin differentcountriesforbusiness development andtechnical customervisits andsalesactivities

• Develop Country and vertical based strategies to deliver growth including leading initiatives with Key stakeholders such as Product management, sales, marketing Inside sales withinglobal UPW markets.

• Continue to develop thought leadership pieces linked to the business and Industry focus inUPW.

• Provide active technicalsupportas neededto generateRFQs and tenders from customers.

• Provide trainings to Xylem sales teamsand customersglobally onUPWapplications and market to build capability locally

• Support Xylem teams to get our products on the Approved Vendor Lists (AVLs)

• Review tender and specification documentsandfindthe right technical and commercial solutionforthe customer.

• Select,price,and preparethe technical solution for the customer.

• Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections

• Sizes and selectsappropriate equipment/materialsbased on customer requirements and input from the sales team

• Supports active programs to increase customer satisfaction.Caninclude, but not limited to customer satisfaction issues such as reliability issues, pricing, availability ofproduct, spares/ product delivery,timelytechnical support on understanding operations of the plant etc. Acts as a conduit for feedback from the field to the factory and marketing team

• Advisesindisseminatingstandard product knowledge and providesvirtual and in persontraining.Generallyto, but not limited toOEM Sales teams,In House/service technicians,Process/ Designengineers,Re-sellersandinstallers.

• Troubleshootsinstallation issues by working directly with customers and sales to gather information, analyze results,determineprobable causes, and develop solutions if necessary

• Keeps up to date with regional regulatory changes that canimpactequipment design and installation

• Works very closely to Global sales team for project designs, internal and external trainings, trouble shooting, productspecification..etc

• Maintain and developrelationships withIndustrialcustomersin a pro-active technicalsupport focused approach with local Xylem sales teams (bybuilding up their capabilities, understanding of the market, types of conversations to have with the customers, etc.)

• Follow-up performance of projects during execution to ensure client satisfaction

• Provide input to product management and factories for continuous improvement on product gaps, factory quality improvements, etc.

• Coordinatefactory auditswith EPCs, contractors, End Usersand consultantsas neededfor Xylem products to be approved

• Will need to be open tointernational travel for key projects and customers.

Interfaces of cooperation:

• External:End users, OEM's, Integrators, National governing bodies,Syndicates, Consultants.

• Internal: Xylem commercial teams (salespersonnel),countrymanaging directors, procurement, R&D, factory plant managers, legal, finance, Product management, marketing, Inside sales (growth centre).

Requirements and competences:

• 10+ years ofexperience in theUV/UPWmarketor otherIndustrial markets.

• Strong technicalexpertiseand understanding ofvarioustypesofUV and applicationspecifically from an Industrialapplications standpoint

• Good commercial and business acumen

• UPW process engineering background

• Driven and ability to find solutions to complex technical and commercial problems

• Sales growth and business development mindset

• Structured and ability to manage complex projects

• Strong technical skills and capabilities

• Should be able to work across multiple countries

• Strongenglishknowledge and communication skills

• Ability to win trust of both internal and external customers

• Ability to influence and drive change

• Degree inProcessengineering/chemicalengineeringorenvironmental engineering.

• This is a remote role that can be based anywhere in the US, with Travel 25%-50%.

Salary:

The estimated salary range for this position is $130,000 to $150,000 plus sales incentives. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation