Technical specialist Jobs in Los Angeles, CA

Last updated: 1 day ago

Promoted

Technical Support Specialist

Davis Talent Search (Payments, Wealth Management, Fintech, Crypto Jobs)Glendale, CA, United States

Full-time

Hybrid is possibly an option when deemed effective working remotely.Monday to Friday, 8 : 00 AM to 5 : 00 PM (with flexibility for travel and customer support needs). We offer a competitive compensation...Show moreLast updated: 2 days ago

Promoted

Technical Support Specialist

Tucker Parker Smith Group (TPS Group)Alhambra, CA, US

$30.00–$35.00 hourly

Full-time

Location : Los Angeles Metropolitan Area (100% On-Site).Duration : 13 weeks, with possible extension.Shift : Mon - Fri / 8am - 4 : 30pm. The Technical Support Specialist is responsible for obtaining, ver...Show moreLast updated: 6 days ago

Promoted

Technical Engineering Support Specialist

John CraneSanta Fe Springs, CA, US

Full-time

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy tran...Show moreLast updated: 13 days ago

Promoted

Flight Test Engineering Technical Specialist

PeratonLos Angeles, CA, United States

$104,000.00–$166,000.00 yearly

Full-time

Flight Test Engineering Technical Specialist.Peraton is seeking an experienced.Flight Test Engineering Technical Specialist. The Flight Test Engineering Technical Specialist will be responsible for ...Show moreLast updated: 1 day ago

Promoted

Technical Specialist IV (BEST Project)

Los Angeles County Office of EducationLos Angeles, CA, United States

$43.31 hourly

Temporary

An equal opportunity employer fostering a workforce that embraces and reflects.Technical Specialist IV (BEST Project).OPPORTUNITY FOR TEMPORARY EMPLOYMENT. Online applications must be submitted by : ....Show moreLast updated: 30+ days ago

Promoted

Technical Specialist

AppleSherman Oaks, CA, United States

Full-time

Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared res...Show moreLast updated: 5 days ago

Technical Support Specialist

ComputritionCalifornia, West Hills , United States

Full-time

On-site I West Hills, California.The Technical Support Specialist position is a full-time position located in our Southern California office. This person will work as part of our Customer Care team ...Show moreLast updated: 30+ days ago

Promoted

Technical Specialist Website Content Design

Black Cube SecurityGlendale, CA, United States

Full-time

We are seeking a skilled Technical Specialist to oversee website creation, customization, and landing page development for both our main site and social media platforms, including Facebook, Instagr...Show moreLast updated: 1 day ago

Technical Product Specialist

The Execu|Search GroupUniversal City, California

$35.00–$40.00 hourly

The Technical Product Specialist will : .Analyze business requirements, source systems, data sources, transformation requirements, data mapping, data model and metadata for reporting solutions.Create...Show moreLast updated: 30+ days ago

Promoted

Technical Specialist

VirtualVocationsVan Nuys, California, United States

Full-time

A company is looking for a Technical Specialist (Healthcare) to support content optimization and project management initiatives. Key ResponsibilitiesManage processes and systems related to special i...Show moreLast updated: 19 days ago

Technical Sales Specialist

Thermo Fisher ScientificLos Angeles, California, United States of America

$83.00–$111.00 hourly

Full-time

Develop and complete business objectives to promote the adoption of Rapid Molecular Methods in Development, Production, and Quality Control. Employ distinct sales approaches when engaging with techn...Show moreLast updated: 30+ days ago

Technical Support Specialist

Jonas Software UKUnited States, West Hills, California

Full-time

Promoted

TECHNICAL PRODUCT SPECIALIST

Teleperformance-Turbo TaxLA, United States

Full-time

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences...Show moreLast updated: 1 day ago

Promoted

Technical Support Specialist

Computrition, Inc.West Hills, CA, United States

Technical Support Specialist

Merit ServicesCA

$80,000.00–$120,000.00 yearly

Full-time

Merit Services is seeking a highly skilled Technical Support Specialist to join our esteemed client’s team in the vibrant city of North York. As a Technical Support Specialist, you will be the first...Show moreLast updated: 30+ days ago

Technical Support Specialist

Occidental CollegeLos Angeles

$62.00–$73.00 hourly

Title : Technical Support SpecialistDepartment : Information Technology ServicesDuration : IndefiniteEmployment Status : Full Time (40 hours / week) Job SummaryUnder the direction of the Director of User...Show moreLast updated: 30+ days ago

Technical Specialist - SDTM

E-SolutionsCalifornia, United States

Role : Technical Specialist - SDTM.Mandatory Skills : SDTM standards, ETL, data integration, data quality.Act as the subject matter expert on SDTM standards, providing guidance and recommendations to...Show moreLast updated: 30+ days ago

Specialist, Technical Services

IMAXPlaya Vista, California

Full-time

The Technical Services Specialist provides 24 / 7 support for VIP screenings at Playa Vista, ensuring a consistent IMAX experience. This role involves maintaining and upgrading IMAX digital projection...Show moreLast updated: 30+ days ago

Biopharma Technical Specialist

AgilentCA, US

Remote

Full-time

We are seeking a highly motivated and experienced Biopharma Technical Specialist to join our dynamic sales team.The ideal candidate will have a strong background in chromatography and a deep unders...Show moreLast updated: 1 day ago

Technical Support Specialist

Davis Talent Search (Payments, Wealth Management, Fintech, Crypto Jobs)Glendale, CA, United States

2 days ago

Job type

Full-time

Job description

Job Title : Merchant Technical Support

Department : Customer Support

Location : Glendale, CA

Hybrid Option : 100% onsite to start. Hybrid is possibly an option when deemed effective working remotely.

Core Business Hours : 40 hours per week, Monday to Friday, 8 : 00 AM to 5 : 00 PM (with flexibility for travel and customer support needs).

Employment Status : Full-Time, W2

Reports To : VP of Operations

Benefits & Culture : Medical, Dental, 401k. We offer a competitive compensation package, opportunities for career growth, and the chance to work in a dynamic and expanding company that values professionalism, innovation, and commitment to excellence. If you are a customer-focused technical professional looking for a challenging and rewarding role, apply today!

Company Overview :

We are a leading end-to-end Merchant Services provider, delivering advanced, turnkey solutions for businesses of all sizes that want to accept credit card payments. Our solutions cater to small retail businesses, large cannabis operations, and everything in between, ensuring first-class service to all clients.

The CEO founded the retail ISO in 2010. We currently process through First Data, TSYS, and Vantiv / WorldPay.

We focus on low-risk industries, including laundry / dry cleaners, retail, restaurants, veterinary practices, healthcare (non-insurance), B2B, ISV, automotive, and eCommerce.

Currently, we are boarding 25-40 Merchant IDs (MIDs) monthly. Our goals are to increase this to 60-70 MIDs per month within the next 12-24 months.

We have 6 full-time employees, covering Merchant Support, Tech Support, Pricing, and a Sales Coach for the agent team.

Our core offering includes :

Merchant processing
POS and gateway solutions
QuickBooks integration
Cash Discount programs
eCommerce processing.

Position Overview :

We are seeking a motivated and energetic Merchant Technical Support (MTS) professional to join our customer service team. This role requires a technically inclined individual eager to learn merchant processing technologies, both hardware and software, and provide exceptional support to new and existing customers installing and using our merchant payment systems. This position is based in Glendale, CA, and requires in-office attendance for an initial training period with the possibility of hybrid work thereafter. Occasional travel to local merchants may be required.

Key Responsibilities :

Merchant Onboarding & POS System Installation / Support :

Collaborate with Sales and Operations to ensure seamless client onboarding and system support.

Deliver, install, and configure POS systems and payment terminals at merchant locations (primarily within LA County) and remotely.

Assist clients with specialized setup (e.g., inventory, product lists, pricing, menus) within the POS system.

Provide ongoing remote and in-person technical support, troubleshooting issues related to POS system operation, reporting, and system functionality.

Conduct training sessions with clients and their staff on POS system usage.

General POS System Support :

Maintain detailed records of installations, support activities, and client interactions within the CRM system.

Provide support for issues related to transaction processing, chargebacks, refunds, and other account inquiries.

Assist clients with operational inquiries and collaborate with other departments to ensure excellent customer service.

Proactively manage customer issues and follow up to ensure satisfaction, including managing tickets and maintaining customer communication.

Common tickets include :

DBA changes

Account updates

Transactional research (pull deposits, transactions, authorizations, etc.)

Short funding deposits

Address updates

Auto batch time change

Client Communication & CRM Management :

Proactively reach out to new clients to schedule installations or provide updates on existing support requests.

Handle client calls, emails, and texts promptly, ensuring that all interactions are recorded and documented in the CRM system.

Research client issues and provide progress updates on resolutions.

Maintain accurate records of hardware inventory, shipping and receiving equipment as required.

Accountabilities :

Ensure hardware is shipped to clients within 24 hours of approval and schedule deployment meetings as soon as hardware is delivered.

Maintain a response time of 3 rings for incoming calls and confirm action items at the end of each call.

Achieve a Net Promoter Score (NPS) of 4 or higher for customer satisfaction.

Complete detailed records for each client interaction in the CRM system, ensuring all support activities are documented accurately.

Provide timely follow-ups on communications from clients, ensuring all queries are resolved efficiently.

Requirements :

A minimum of 2 years of customer service or technical support experience at an ISO, PayFac, or merchant acquirer is required.

Experience with POS systems such as Clover, Valor PayTech, and others is required.

Proficiency in Microsoft Office, Zoom, CRM system(s) (such as IRIS) is required.

Experience with Access IQ, Translink is a plus.

Strong communication skills (both verbal and written) and the ability to engage effectively with clients.

Excellent time management, multitasking, and problem-solving abilities.

Proficiency in Armenian is a plus.

Ability to work outside regular business hours, including weekends if needed, to meet customer requirements.

Candidate must be based in the greater Los Angeles area or willing to relocate prior to start date.

The company is unable to sponsor a Visa.