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Technical trainer Jobs in Rio Rancho, NM

Last updated: 3 days ago
Technical Services Representative

Technical Services Representative

LATICRETE International, Inc.New Mexico,Remote
Remote
Full-time
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?. We’vebeen in business for over 65 years, family-own...Show moreLast updated: 30+ days ago
  • Promoted
Mining Marketing and Business Development Technical Sales

Mining Marketing and Business Development Technical Sales

Veolia Environnement SAAlbuquerque, New Mexico, USA
Full-time
Veolias Water Technologies and Mobile Water Services businesses continue to grow and we are looking to add to our team with a Business Developer in Technical Sales for the US Mining Market.The idea...Show moreLast updated: 3 days ago
Field Application Associate - Mountain Technical Region

Field Application Associate - Mountain Technical Region

Ortho Clinical DiagnosticsNew Mexico, US
$70,000.00 yearly
Full-time
As we continue to grow as QuidelOrtho, we are hiring a.Field Application Associate in the Mountain Technical Region (Texas, Oklahoma, Arizona, New Mexico, South Dakota, and North Dakota).Field Appl...Show moreLast updated: 30+ days ago
Technical Support / Customer Service Representative (Remote)

Technical Support / Customer Service Representative (Remote)

ConcentrixUSA, NM, Work, at, Home
Remote
Full-time
Technical Support / Customer Service Representative.Remote) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service ...Show moreLast updated: 30+ days ago
ON-CALL Senior Training & Technical Assistance Specialist - AI / AN Communities (Remote Work from HOME)

ON-CALL Senior Training & Technical Assistance Specialist - AI / AN Communities (Remote Work from HOME)

ICFNew Mexico
Remote
Part-time
ON-CALL SENIOR TRAINING & TECHNICAL ASSISTANCE SPECIALIST - AI / AN COMMUNITIES.ON-CALL SENIOR TRAINING & TECHNICAL ASSISTANCE SPECIALIST. Office for Victims of Crime Tribal Financial Management Cente...Show moreLast updated: 30+ days ago
Technical Expert III

Technical Expert III

JBS InternationalNM, US
Remote
The Technical Expert III (TEIII) is a Child Welfare subject matter expert for an assigned group of grantees and, in collaboration with other TEs and project leadership, a team leader responsible fo...Show moreLast updated: 30+ days ago
Technical Representative

Technical Representative

Merck KGaA, Darmstadt, GermanyRio Rancho, United States
EMD Electronics is seeking a Technical Representative for its North America Field Service team.The Technical Representative will perform installation, warranty and standard repairs of systems that ...Show moreLast updated: 30+ days ago
Substitute Career Technical Training Instructor

Substitute Career Technical Training Instructor

Eckerd ConnectsAlbuquerque Job Corps Center, Albuquerque, NM, US
Reports to the CTT Manager and is an hourly, non-exempt position.Performs as an instructor in a regular classroom setting, presenting instructions in designated subject area.Demonstrates on-going c...Show moreLast updated: 30+ days ago
Head Start Regional Training and Technical Assistance Coordinator - Region VI

Head Start Regional Training and Technical Assistance Coordinator - Region VI

STG InternationalNationwide, NM, US
REGIONAL TRAINING & TECHNICAL ASSISTANCE COORDINATOR.OFFICE OF HEAD START TRAINING & TECHNICAL ASISSTANCE REGION 6 .Regional Training and Technical Assistance Coordinator.Head Start Tr...Show moreLast updated: 30+ days ago
Fitness Trainer

Fitness Trainer

Santa Ana PuebloSanta Ana Pueblo, US
Full-time
This position is "OPEN UNTIL FILLED.POSITION TITLE : Fitness Trainer CLASSIFICATION : Nonexempt DEPARTMENT : Tamaya Wellness Center (TWC) SUPERVISOR : Fitness Supervisor GRADE : NE6 Position Summary : Ac...Show moreLast updated: 3 days ago
Credentialed Trainer Epic Operations / Full-Time

Credentialed Trainer Epic Operations / Full-Time

CHRISTUS HealthNM, United States
Full-time
Job Description : Description The EPIC Credentialed Trainer will be responsible for achieving credentialed status; conducting ConnectCARE training for various applications, developing lesson plans a...Show moreLast updated: 4 days ago
Senior Operations Trainer

Senior Operations Trainer

95-2566122 First American Title Insurance CoUSA, New Mexico, Remote
$65,000.00–$79,000.00 yearly
Remote
Full-time
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title in...Show moreLast updated: 30+ days ago
Technical Support Engineer

Technical Support Engineer

ibossNew Mexico
Full-time
Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously ...Show moreLast updated: 30+ days ago
Frost Investments Learning and Development Trainer II

Frost Investments Learning and Development Trainer II

Frost BankRio Grande Valley
Full-time
It’s about investing in people, our people.Are you ready to facilitate all the moving pieces to help deliver a top-quality investments experience? Have you received compliments before on your publi...Show moreLast updated: 30+ days ago
  • Promoted
TECHNICAL SERVICE ADVISOR - REMOTE

TECHNICAL SERVICE ADVISOR - REMOTE

VXI Global SolutionsRio Rancho, NM, United States
$25.00 hourly
Remote
Full-time
Join VXI as a Technical Support Advisor – Work from the comfort of your home!.Are you a natural problem solver with a passion for technology and an innate ability to connect with customers? If so, ...Show moreLast updated: 30+ days ago
Sr. Technical Director

Sr. Technical Director

LumentumNM, US ,
Remote
Full-time
As a key Technical Lead for RF / Mixed Signal IC Design Engineer, you will play a lead role in the development of next generation RF circuits for optical communications. We are actively seeking talent...Show moreLast updated: 30+ days ago
Team Manager, IT - Epic Technical Team

Team Manager, IT - Epic Technical Team

Highmark HealthNM, Working at Home, New Mexico
$146,000.00 yearly
Full-time
This job manages activities of various IT personnel.Makes decisions on personnel actions (promotions, hiring, terminations, etc. Develops talent, Addresses resource management, cultivates capabiliti...Show moreLast updated: 30+ days ago
Senior Customer Success Technical Architect - Spanish-speaking

Senior Customer Success Technical Architect - Spanish-speaking

Confluent, IncNew Mexico
$153,900.00–$180,855.00 yearly
Full-time
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're...Show moreLast updated: 30+ days ago
Construction Coordinator

Construction Coordinator

FST Technical ServicesRio Rancho, NM, US
Full-time
Quick Apply
Construction Coordinator - Rio Rancho With 30 years of peerless performance and proven results, FST Technical Services is your global partner in the Semiconductor and Microelectronics industry...Show moreLast updated: 5 days ago
AMHS Construction Coordinator

AMHS Construction Coordinator

AM Technical SolutionsRio Rancho, NM
Full-time
We are looking for experienced Automated Material Handling Systems (AMHS) Construction Coordinators (CC) to join our projects nationwide! This individual will largely be responsible for organizing ...Show moreLast updated: 30+ days ago
Technical Services Representative

Technical Services Representative

LATICRETE International, Inc.New Mexico,Remote
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Description

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’vebeen in business for over 65 years, family-ownedfor three generations, and can be found in over 100 countries.

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits :

  • Medical
  • Dental
  • Vision
  • 401k
  • Tuition reimbursement
  • 12 paid holidays in addition to paid vacation and sick time
  • Flexible spending
  • Life Insurance, AD&D and Supplemental Insurance

POSITION SUMMARY

The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties and responsibilities may be assigned, as necessary.

1. Customer Interactions (80%)

  • Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
  • Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and / or check requests.
  • Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
  • Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
  • Coordinate and participate in job site visits.
  • Update complaints in Salesforce as new information is attained.
  • Resolve complaints quickly and in a mutually beneficial manner.
  • Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
  • Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.
  • 2. Internal Support (10%)

  • Support Technical Services training programs, as directed.
  • Create and update technical data sheets and technical advisories.
  • Review and approve technical literature, packaging, data sheets, and Marketing collateral.
  • Represent Technical Services ISO quality system reviews and audits.
  • Work / learn to increase product and industry knowledge and becoming a subject matter expert.
  • 3. Special Projects, Housekeeping, and Assignments (10%)

  • Participate in implementation or improvement initiatives associated with Technical Services.
  • Help design and implement procedures and online tools for vendor supplied products.
  • Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
  • Create and update FAQs for inclusion on website FAQ page.
  • Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
  • Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
  • Update complaints in Salesforce as new information is attained.
  • REQUIRED SKILLS & QUALIFICATIONS

  • Minimum of 3 yrs. experience in construction industry.
  • Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
  • Experience with Salesforce and JD Edwards preferred.
  • Knowledge of architecture and construction methods a plus.
  • Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
  • Specialized Skills, Requirements and Experience :

  • High School Diploma : Degree preferred.
  • Strong interpersonal, written, and verbal communications skills.
  • Computer skills : Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
  • Fluency in second language, preferred.
  • Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
  • Physical Requirements :

  • Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
  • Push / pull : Must be able to push / pull 50 lbs.
  • Stand : Must be able to stand 20% of the day or more.
  • Sitting : Must be able to sit for 80% of the day or more.
  • Twisting / Bending : Must be able to twist / bend 25% of the day.
  • Squatting, climbing and / or crawling : 10% of the day
  • Travel Requirement :

    Must be able to travel up to 20%