Technical writer Jobs in Boise, ID

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

If you are a Technical Trainer looking for an opportunity to grow, Copeland has an exciting opportunity for you! As a Technical Trainer , you will deliver technical training to customers; contractors, wholesalers, end users, OEM's and employees as it relates to Copeland Commercial and Residential Cold Chain Electronics components and systems used in the HVAC / R industry. The senior trainer must present a professional manner and develop good working relationships with subject matter experts and Product Managers within the organization. Coordination of relevant content from the experts is key to adding material to a course to ensure all learning objectives are met. The senior trainer must stay current with technology and the industry. Participation in industry events and HVACR online educational communities is an important part of the senior trainer's ability to stay current with industry trends and educational needs. The senior trainer provides coaching, guidance and feedback to junior training staff and serves as the lead customer contact point at training events.

As a Technical Trainer / Senior Technical Trainer, you will :

Deliver all curricula using instructor-led, electronic / web-based, and / or multimedia training methods and formats.

Conduct standard and custom classes per customer requirements.

Follow good pedagogy practices for teaching adults.

Coordinate the development of course material to cover learning objectives; adjust learning objectives accordingly.

Evaluate training material for improvements.

Continue self-study to understand all technologies that are part of the curricula.

Participate in engineering and product planning sessions.

Participate in industry related forums to ensure accuracy of technical information.

Train and mentor training specialists.

Required Education, Experience & Skills :

Five (5) years of experience as an HVACR technician, wholesaler, educator or equivalent HVACR industry role.

Ability to travel 60-70%

Ability to present to groups and facilitate learning programs.

Skilled in providing customer service.

Ability to communicate effectively - verbally and in writing.

Proficient in technology - Microsoft Suite of Products; PC's, Mobile Devices.

Ability to work in a team-oriented and collaborative environment.

Work Authorization in the United States - Sponsorship will not be provided for this role

Preferred Education, Experience & Sills :

Degree in HVACR-related field.

Seven (7) years of related experience.

Ability to work well with a wide range of people and related diversity.

Skilled in analyzing audience to present material clearly, concisely, and effectively.

Proficient presentation skills and the ability to handle classes; small or large and all issues that may arise.

Online and in-person presence in the HVACR educational community (i.e., YouTube channel / Website, video creation / posting, HVACR online forum participation, industry educational conferences).

Our compensation philosophy is simple : we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The total compensation range for this role is $100,000 - 130,000, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose : Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual / family needs : medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare / life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management / sustainability solutions globally.