Technical writer Jobs in Charlotte, NC

Technical Product Manager

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technologyand we do that by empowering our people to help create success for our customers.

Q2 is seeking a Technical Product Manager on our Backend Services team. Working with the Product & Delivery Management Teams, the Product Manager will be responsible for the strategic and some tactical aspects of the roadmap for Q2's suite of Backend Services products. Your work will require broad cross-product collaboration and a deep technical focus you'll be uncovering client, both internal and external, needs, accurately scoping effort, creating robust documentation, developing product delivery goals, working to drive down a large backlog and actively guiding architectural transformation. Think of yourself as the glue that ties together Q2's Online Banking platform: working with all the different parts of our organization to help us launch new products & integrations and evolve our existing ones so our clients can continue defining the cutting edge of banking. This position is demanding and fast paced, requiring a lot of initiative, self motivation and deep organizational skills. You will need to acquire deep product knowledge across Online Banking products, and oversee best practices for the backend services product even when the feature falls outside your domain.

If you are right for the position, you are

• Collaborative with architects and engineering leaders on modernization efforts, helping define roadmaps for service migrations, system scalability, and technical debt reduction
• Able to engage effectively with engineers translating discussions about systems architecture, APIs, database schemas, and development frameworks into clear requirements
• Highly determined and driven to achieve results with a clear track record of doing so
• Able to manage many competing priorities, clearly communicate and context switch
• Extremely organized and thoughtful about creating process to aide clarity for your team and roadmap
• You approach business opportunities with an unwavering sense of optimism that brings positive energy to everyone they work with
• Scrappy; quick to find the best path to a goal by collaborating with others
• Takes initiative to learn and "help yourself", does not wait to be told what to do
• An intuitive problem solver comfortable operating in ambiguity
• Detail-oriented with an eye for data analysis
• An effective communicator that can align internal and external stakeholders & build and influence cross-departmental work groups

Responsibilities

• Define and drive product strategy for account opening and onboarding solutions
• Collaborate with other Product Managers to align products with company strategy
• Manage products across all lifecycle phases
• Handle vendor relationships and align forward roadmaps
• Ensure regulatory and compliance requirements are incorporated
• Scope, plan, and execute work across multiple engineering and product teams
• Identify opportunities for new trends/features/products
• Build product business cases using research, industry expertise, and financial knowledge
• Assess risk of value, feasibility, and usability for product success
• Communicate value and vision effectively to stakeholders
• Engage with clients via Success and Sales teams as needed
• Champion end-user experience and integrate best-in-class front-end design
• Work with Release Management teams for release documentation and internal training

Experience and Knowledge

• Bachelor's degree; minimum 5 years of relevant experience or an advanced degree with 3+ years of relevant experience
• Agile experience, including all phases of product lifecycle
• Previous customer-facing roles
• Experience evolving custom solutions to scalable products
• Strong cross-functional collaboration and leadership skills
• Excellent communication and data analysis skills
• Self-starter with ability to deliver results

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs "You Earned it"

Our Culture & Commitment:

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcareoffering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impactin the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements