Technical writer Jobs in Madison, WI

The Opportunity

Are you a detail-oriented wordsmith with a passion for creating clear, concise documentation? As a Business Operations Technical Writer at M3, you'll play a crucial role in developing and maintaining business processes, procedures, and best practice documentation across all product lines. You'll collaborate closely with Business Operations Advisors to communicate process changes and enhancements, serving as a trusted consultant and subject matter expert in technical procedures and documentation. This role offers an exciting blend of writing, process improvement, and cross-functional collaboration, making it an ideal opportunity for ambitious technical writers looking to make a significant impact in a dynamic insurance environment.How You Will Make an ImpactDevelop clear, concise, and easily understandable instructions for product-line specific processes in partnership with Business Operations Advisors.Regularly audit all procedures for accuracy and relevance, making necessary edits and improvements.Translate verbal instructions, bullet-point outlines, and visual materials into detailed, step-by-step written processes.Collaborate with Business Operations Advisors to identify training needs and opportunities when new procedures are developed, or significant changes are made.Ensure new and updated processes and procedures are promptly integrated into Immersion materials for new M3ers.Make recommendations to Business Operations Advisors and Service Leaders on process improvements.Develop and implement a comprehensive schedule for regular audits of all existing procedures.What You Will Need to SucceedHigh school diploma required; higher education in technical writing, communications, or a related field is preferred.Minimum of three years of insurance industry experience preferred.Strong technical writing skills with the ability to translate complex information into clear, concise documentation.Proficiency in Microsoft Office suite, especially PowerPoint and Excel.Experience with Applied Epic and M3's business processes and procedures preferred.Excellent attention to detail and organizational skills.Strong communication skills, both written and verbal.Ability to work collaboratively with various departments and stakeholders.Wisconsin Insurance license is preferred.Join Us

Your role at M3 won't be about the boundaries presented in a job description - it's about the possibilities that you can envision once you walk through the doors on your first day. We're looking for people ready to take control of their career and excited to make a real impact with their position.Who We Are

As an insurance broker, M3 helps you manage risk, purchase insurance, and provide benefits to your employees. We partner with clients on everything from property & casualty and employee benefits to personal lines, executive benefits, and employer-sponsored retirement plans. And, we're privately owned and independent which means we're doing what's best for our clients - not what's best for Wall Street or private equity.What Draws People to M3

Autonomy- Being able to work towards a common goal, but how you get there is an open book.

Immediate Impact- Every M3er can make an impact, from day one in any role.

Powered by Team- Be a part of a close-knit group of team members with whom you build trust and share responsibility.

People- Every M3er is unique in their own way, M3 is a collection of unique achievers.

At M3 Insurance experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely while still fostering collaboration and innovation in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.Benefits as an M3er

Joining the M3 team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and paid parental leave to employee appreciation events and volunteering opportunities, we prioritize the well-being and satisfaction of our employees. Additionally, our profit-sharing program ensures that every member of our team shares in the success of our organization. These enticing benefits showcase our commitment to nurturing and retaining top talent within our organization.Diversity, Equity & Inclusion

M3 is building a culture focused on learning and progression, where M3ers are empowered by education, inclusive conversations, and real action that supports the future we envision.Equal Employment Opportunity

M3 is committed to providing equal employment opportunity for all qualified individuals regardless of their age, sex, color, race, creed, national origin or ancestry, religion, marital status, military status, sexual orientation, disability / handicap, family responsibilities, non-relevant arrest or conviction records, or any other basis protected by law. In addition, we are committed to fully observing all relevant non-discrimination laws, including those regarding veterans' status, and will make reasonable accommodations for otherwise qualified individuals as appropriate.

This commitment is reflected in all M3's practices and policies regarding hiring, training, promotions, transfers, rates of pay, and layoff, as well as in all forms of compensation, granting leaves of absence and in any other conditions of employment. All matters relating to employment are based upon ability to perform the job.

In the best interests of M3 and all of its employees, every employee is to make every effort to avoid bias or prejudice in the workplace with regard to the above categories.