Technical writer Jobs in Phoenix, AZ

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Customs Entry Agent. As a Customs Entry Agent, you will ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported products while processing separate entries to Custom Border Patrol (US CUSTOMS). You will also compute tariffs (taxes), and price conversions of merchandise imported from foreign destinations. In addition you will also be asked to examine various documents including invoices, bills of lading, and shipping statements to obtain release of incoming freight and resolve delays.

Key Responsibilities:

• Participates in planning and directing the flow of traffic to/from foreign destinations
• Effectively classifies dutiable import/export shipments to ensure compliance with all government agency rules and regulations
• Processes all requests for extensions, expiration, cancellation and all government entries
• Communicates with origin and destination locations regarding shipment status and special handling and delivery processes
• Applies for Import/Export Permits and Certificates of Eligibility
• Maintains open line of communication with department of foreign affairs
• May receive and distribute all incoming and outgoing mail and correspondence
• Examine online commercial invoices and other documents, to determine the correct Harmonized Tariff Code for each commodity to ensure correct classification
• Knowledge of US Customs Regulations regarding Foreign Trade Agreements, and other duty exemptions
• Must be detail oriented, organized, and possess time management skills
• Process shipments through various online portals for submission to FDA and US Customs to obtain proper clearance

Skills & Qualifications:

• High School Diploma or Equivalent (Associate degree preferred)
• Overtime is required
• 1 year experience in transportation or customs preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice
• Proficiency on a 10 key calculator

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.