Technical writer Jobs in Provo ut

Job Title : Service Writer / Advisor

Department : Service

Supervisor : Service Manager

Summary Description

Intake of customer vehicles, diagnose problems and service needs; sell service and / or parts and communicate job status to customer.

Duties & Responsibilities

• Ensure that repair orders are complete, legible and clearly described on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Review work-in-progress to ensure quality and timeliness.
• Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used.
• Make estimates for internal and wreck repairs with the assistance of the Service Manager.
• Forward all customer paid, warranty, and internal repair orders.
• Greet customer immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Notify customers ASAP of any changes, delays, or additional work needed.
• Upsell additional services that would benefit the customer and their overall riding experience.
• Handle customer complaints reasonably, showing empathy and a positive attitude.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Ensure customer' vehicle is cleaner than when it was dropped off.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

Qualifications & Job Requirements

Physical Demands

Working Conditions

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his / her supervisor, as the supervisor sees fit for the position.